PC-1 is an innovative provider of customer engagement solutions and contact centre technology related services. For more than 12 years we’ve delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance.
ProtoCall One work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy, which delivers great value in addition to the project and support services. ProtoCall One are easy to work with and provide honest and valuable advice.
Declan O’Kane, Director of IT, Customer Operations, eircom
PC-1’s expertise in Genesys and related technologies is second to none, and they can outclass their bigger competitors on any axis. They’re refreshingly easy to deal with – flexible, keen to understand our business and to innovate together.
Chief information officer
We’re now confident of being able to handle new developments, even those yet to come, to the mutual benefit of our customers and our business.
John Lush, Head of Customer Experience & Self Service, Eircom
PC-1 brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups.
Wasim Altaf, IT Voice Analyst, Provident Financial Management Services
PC-1 has helped fine tune technology to fit our business. Our aim is to support and help children – this technology is helping us to do it.
Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]
Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]
The Total Economic Impact of the Genesys Omnichannel Engagement Centre Solution. A Multi-Company Cost Savings and Business Value Analysis for Enterprises. Enterprise customers are driving 158% ROI with a 12.8 month payback. Get the Forrester Study and learn how to evaluate the financial impact of your omnichannel engagement center investment.
Northumbrian Water appoints PC-1 to deliver their Customer Engagement Strategy. The project will create a new contact centre and communications capability for Northumbrian Water (NWL) that will make it easier for customers to contact NWL and get the right response, first time, consistently across multiple contact channels.
In early 2016, PC-1 were invited to respond to Suffolk County Council’s (SCC) ITT to provide them with Genesys Support Services. After a stringent and competitive selection process , which included SCC’s incumbent supplier of services, PC-1 were delighted to be selected by SCC as their Genesys Partner of choice, and our service for them commenced in May 2016 with a seamless handover.