what we do

PC-1 is an innovative provider of customer engagement solutions and contact centre technology related services. For more than 12 years we’ve delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance.

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Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

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Total Economic Impact Report

The Total Economic Impact of the Genesys Omnichannel Engagement Centre Solution. A Multi-Company Cost Savings and Business Value Analysis for Enterprises. Enterprise customers are driving 158% ROI with a 12.8 month payback. Get the Forrester Study and learn how to evaluate the financial impact of your omnichannel engagement center investment.

Northumbrian Water Appoints PC-1

Northumbrian Water appoints PC-1 to deliver their Customer Engagement Strategy. The project will create a new contact centre and communications capability for Northumbrian Water (NWL) that will make it easier for customers to contact NWL and get the right response, first time, consistently across multiple contact channels.

PC-1 appointed to support Suffolk County Councils Business Critical Genesys Applications

In early 2016, PC-1 were invited to respond to Suffolk County Council’s (SCC) ITT to provide them with Genesys Support Services. After a stringent and competitive selection process , which included SCC’s incumbent supplier of services, PC-1 were delighted to be selected by SCC as their Genesys Partner of choice, and our service for them commenced in May 2016 with a seamless handover.

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YOUTUBE VIDEOS

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...

How well does your contact centre work? The good, bad and ugly captured here!

Cisco spoke to a cross section of callers and operators to capture a vividly candid view of the best and ...