what we do

PC-1 is an innovative provider of customer engagement solutions and contact centre technology related services. For more than 12 years we’ve delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance.

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sectors we work in

Clients

clients we work with

Expertise

expertise to help you

what our clients say
partners we work with
blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Join PC-1 and Unilever at the CXPA

Hear how Unilever is transforming consumer engagement on a global scale in the Digital Age with the help of PC-1. The event will be held on 11th August 2015 at Barclays, The London Escalator, 69-89 Mile End Road, Whitechapel, London E1 4TT. United Kingdom

The Ultimate Customer Journey

This year PC-1 are the headline Gold Sponsors of G-Summit 2015 UK & Ireland being held on Wednesday 22nd April at 8 Northumberland Avenue, London. WC2N 5BY

Tomorrows Contact Centre

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert the importance of customer experience over all.

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YOUTUBE VIDEOS

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...

How well does your contact centre work? The good, bad and ugly captured here!

Cisco spoke to a cross section of callers and operators to capture a vividly candid view of the best and ...