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ProtoCall One wins Genesys 'Best Innovation Partner Award' ProtoCall One, the leading contact centre systems integrator and consultancy, has been named as 'Best Innovation Partner for - UK and Ireland' |
ProtoCall One survey shows contact centre industry bruised but not beaten by the downturn Half of UK contacts centres report reductions in working hours and nearly a quarter have cut staff in 2009... |
Adherence Management Andy Turner, practice head - Workforce Management, ProtoCall One, explores why adherence management should be a core metric for every contact centre... |
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