PC-1 is an innovative provider of customer engagement solutions and contact centre technology related services. For more than 12 years we’ve delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance.
ProtoCall One work with us closely to guide us at both an operational and technical strategy level for our customer engagement strategy, which delivers great value in addition to the project and support services. ProtoCall One are easy to work with and provide honest and valuable advice.
Declan O’Kane, Director of IT, Customer Operations, eircom
PC-1’s expertise in Genesys and related technologies is second to none, and they can outclass their bigger competitors on any axis. They’re refreshingly easy to deal with – flexible, keen to understand our business and to innovate together.
Chief information officer
We’re now confident of being able to handle new developments, even those yet to come, to the mutual benefit of our customers and our business.
John Lush, Head of Customer Experience & Self Service, Eircom
PC-1 brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups.
Wasim Altaf, IT Voice Analyst, Provident Financial Management Services
PC-1 has helped fine tune technology to fit our business. Our aim is to support and help children – this technology is helping us to do it.
Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]
Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]
Register for our PC-1 webinar this Thursday 15th June at 12 midday focusing on Northumbrian Water and its Multi-Channel Customer Strategy in association with Zoom International and Engage Media. For more details click through on this news item to register.
PC-1 are proud to be Silver sponsors at the Genesys CX Summit 2017 in Brussels. Titled "Together" this show promises to engage its audience with the very latest customer journeys, compelling presenters, key topics, a hands-on partner pavilion, and customers sharing what they’ve done and learned - to visit the event site click this article for more info....
Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.