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ProtoCall One - innovative contact centre solutions
Cisco Packaged & Express contact centre software for the mid-market enterprise Read more...
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Improving Contact Centre efficiency

Need an easy way to grow your contact centre fast?
Use your time and resources on understanding your customers and driving your business with quality campaigns and services guaranteeing success. G-Cloud™, the UK's first and only Genesys based Software as a Service, brings you the power of the world's leading contact centre software on a pay-per-use model - with all of the cloud benefits.

Want more from your existing Genesys platform?
Ask us how our global experience in over fifty Genesys implementations, Managed Services capability, and complex Systems Integration project skills can help to increase your business efficiency via improved customer communication, workforce effectiveness and customer loyalty - and reduced operational costs.

 
News & Events
Visit ProtoCall One at the Customer Contact Expo 2014 19th September 2014,

ProtoCall One will Show that a collaboration platform takes Contact Centre Technology to a new...

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Top Five Ways to Enhance CX Through Your Mobile Channel 24th July 2014,

Customer Experience (CX), satisfaction and loyalty increases when customer effort during critical...

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Charles Cooper-Driver judges 9th July 2014,

The UK Digital Experience Awards are unique: recognising and celebrating the delivery of an...

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ProtoCall One are Silver Sponsors at G-Force 2014 9th May 2014,

ProtoCall One are proud to be Silver Sponsors of this years Genesys G-Force London 10th - 12th June...

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Opus Research - Cloud Contact Centres - Beyond the Checklist 30th April 2014,

This white paper looks at the trends that are driving the evolution of cloud-based solutions,...

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The Economical Contact Centre eBook Guide, What's in your Budget for 2014/15? 23rd January 2014,

Take a read of this new guide that will talk about how you need to think of your contact centre as a...

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See the Future...
Protocall One
See how our Genesys Cloud (SaaS) Contact Centre improves performance, reduces cost and.....
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The latest news and views in our Contact Centre UK blog
Whitepapers
Expand your knowledge with our series of whitepapers on issues that directly affect you...
eBook - Cust' Experience
Find out how the best in Contact Centres are improving their Customer Experience
 
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