Established in 2003, ProtoCall One is a leading contact centre consultancy and systems integrator specialising in Multi-channel Communications, Workforce Optimisation (WFO) and Decision Management and Analytics solutions.

ProtoCall One assists contact centre operators from all business sectors to improve how they connect with their customers across multiple contact channels, increase customer loyalty and revenue, reduce operating costs and improve employee satisfaction. ProtoCall One delivers its solutions via well chosen strategic partnerships with leading solution providers. 

 About ProtoCall One
 

ProtoCall One initially provided specialist support around Genesys core voice routing solutions. Along the way we have developed additional specialisations in areas like workforce optimisation and multi-channel communications - and have now built a diverse team of Genesys consultants and engineers renowned for their solutions expertise and technical excellence. ProtoCall One consultants are the technical architects and drivers behind many high-profile Genesys contact centre solution deployments. Our team brings with them strong business and technology consulting backgrounds from recognised solutions providers and consultancies like Accenture, American Management Systems, Avaya, BT, Cisco, Electronic Data Systems, Ernst & Young, General Electric, Lucent Technologies and Nortel Networks.

Our leadership team.