About ProtoCall One

We are ProtoCall One, a one-stop-shop for systems integration and service provision within your contact centre. Established in 2003, we can take care of your contact centre services while you focus on your core business activities. We help to improve the way that you and your customers connect via the contact centre and how you generate business. Our systems integration capability means we lead on delivery to the customer, working with various stakeholders to achieve this goal. We can deliver improved workforce effectiveness and customer experience. We can reduce your costs by removing the capital outlay of hardware and software and the associated business risks. We use the G-Cloud™ service, which we developed using the power of Genesys plus we have extensive managed services and support services available.

Read about our company and the capabilities of our leadership team.

Improve Your Contact Centre

In order to communicate in the best way with your customers by delivering excellent customer service and improvements your bottom line, we can help you improve your contact centre in the following ways:

Our contact centre solutions help you develop your inbound and outbound operations, email, SMS, Social Media.
We also provide a full range of services including managed services, support and systems integration .
Using our G-Cloud™ solution our customers don’t incur the capital outlay and associated business risks with traditional technology deployments
By getting us to focus on managing certain elements of your IT infrastructure and services, you can then focus on the areas of your operation that will make your business as effective and efficient as possible.

We also have a tailored range of operational best practice and end-user training packaging, backed up by the innovative Live Manual™ support service, which helps our customers maximise the G-Cloud™ service.

Protocall One & Genesys

We have over eight years’ experience in working with Genesys, working on over forty complex Genesys-based customer implementations. As a winner of the Genesys Best Innovation Partner - UK & Ireland Award, we are widely regraded as the leading Genesys contact centre software expert with over eight year's experience in more than forty complex Genesys based customer implementations.

Read about our customer successes.