ProtoCall One is a systems integrator and solution provider focused purely on contact centres. We have helped contact centres of different sizes, in different industries, facing different challenges, to successfully implement technology solutions that address their business needs. Our experience and knowledge of a broad range of solutions, coupled with our unparalleled technical and development expertise, makes us uniquely positioned to assist contact centres through a continuous business improvement process.

Our capabilities span the entire spectrum of technologies that support a contact centre. These range from the core interaction management platforms that allow companies to deliver superior customer service, through to the specialised tools and applications available to improve workforce productivity and effectiveness. We work with vendors that are committed to developing open standards solutions and applications that can seamlessly integrate with our clients existing infrastructure.

Our Consultants are renowned for their broad and deep solution knowledge, sound business understanding and problem solving ability. They are the technical architects and drivers behind most of the recent high profile contact centre solution deployments in the UK. Our team members hail from strong business and technology consulting backgrounds having previously worked for recognised telecommunications providers and consultancies such as Accenture, American Management Systems, Avaya, Lucent Technologies, Periphonics, Electronic Data Systems and General Electric.

Technology in contact centres is often made out to be complex. At ProtoCall One we strive to make things simple.