Business Partners

One of the main factors behind our success is a strong and diverse partner network. Our business partner network allows us to broaden our capabilities and geographical reach, such that we can deliver solutions to address a wide range of operational challenges, and ensure our customers utilise the solutions to their full potential.

Solution Vendors
	Genesys Genesys, a subsidiary of Alcatel, is the #1 provider of contact centre software and provides the leading open standards voice platform. Genesys' mission is to enable companies to deliver superior contact centre service. With over 3000 customers in 80 countries including Global 2000 enterprises, government agencies, as well as many of the world's fastest growing mid-sized businesses, Genesys directs more than 100 million customer interactions every day. The Genesys Customer Interaction Management suite captures, routes, reports, and analyses voice, e-mail, and other communications to ensure that customers are quickly connected to the best available resource - the first time. To find out more about Genesys, visit http://www.genesyslab.com
	Oracle Oracle is the world's largest enterprise software company, with the broadest suite of enterprise-wide technology and applications. Oracle Business Intelligence is a portfolio of technology and applications that provides the industry's first integrated, end-to-end Enterprise Performance Management System, including category-leading performance management applications, BI applications, BI foundation and tools, and data warehousing.
Management Consultants Specialising in Call Centres
	RXP RXPerience - the big picture for Contact Centres. When you want to run an outstanding contact centre you can trust RXP to deliver the knowledge and experience to make a real difference. We are a management consultancy specialising in Contact Centres. Whether it is strategic definition, optimising performance or outsourcing, our knowledge and experience can help you, your centre or your business. Our Contact Centre tools, guides and modules are based on over 20 years experience in the industry. Our consultants work with your team to support you in making changes which you can then maintain yourself. We can demonstrate our competence through our clients whose ROI has increased by up to 20% as a result of our consultancy, solutions and coaching support. You can find out more at http://www.rxp.co.uk
	Artisiam Artisiam is a specialist independent consultancy that specialises in customer contact strategies. Artisiam has the expertise to develop strategies that are based upon reality, pragmatism and experience. Our services also extend well beyond the realms of theory into the design, programme management and development of Customer Contact Centres from the very small to the extraordinarily large. By working closely with systems manufacturers, software companies, research institutions and academic establishments Artisiam bring to bear latest thinking and techniques coupled to 'time served' experience. Specialising in Avaya Definity Platforms, Nortel, Genesys and Rockwell systems Artisiam has worked on some of the most technically advanced contact Centres in the world today. Among our customers we can count Thomson Holidays, BSKYB Satellite Television, Budget insurance and Mothercare.