Business Orientation


We’re less interested in technology than we are in what it can do for your business. Trust us to deliver a solution that realises your ambitions, overcomes your constraints and improves your ability to engage profitably with customers. We’ll begin by mapping your current and desired customer experience; then design a solution that completes the journey.

At every step our thinking is shaped by a keen understanding of your business objectives, the pace of change in your industry and the appetite of your customers to experience service and sales over traditional voice and digital channels.

Such is our expertise that leading organisations including BT, Capita, Cap Gemini and Vodafone rely on our expertise to implement complex solutions for their clients.

Eircom

Ireland’s largest integrated telecommunications provider relies on PC-1 to keep it ahead of its competitors by mapping the development of customer engagement innovation. The evolution of its business from state monopoly to quadruple-play market leader demanded a re-design of its customer experience across all channels, consolidation of its contact centres and a new technology platform. PC-1 managed a business focused transformation that has delivered cost savings of €1.2 million a year while driving customer satisfaction up by 7%.

“We’re now confident of being able to handle new developments, even those yet to come, to the mutual benefit of our customers and our business.”

John Lush, Head of Customer Experience & Self Service, Eircom

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

PC-1 are Silver Sponsors for the Genesys CX Summit 2017, Brussels

PC-1 are proud to be Silver sponsors at the Genesys CX Summit 2017 in Brussels. Titled "Together" this show promises to engage its audience with the very latest customer journeys, compelling presenters, key topics, a hands-on partner pavilion, and customers sharing what they’ve done and learned - to visit the event site click this article for more info....

News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

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YOUTUBE VIDEOS

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...