We’re less interested in technology than we are in what it can do for your business. Trust us to deliver a solution that realises your ambitions, overcomes your constraints and improves your ability to engage profitably with customers. We’ll begin by mapping your current and desired customer experience; then design a solution that completes the journey.
At every step our thinking is shaped by a keen understanding of your business objectives, the pace of change in your industry and the appetite of your customers to experience service and sales over traditional voice and digital channels.
Such is our expertise that leading organisations including BT, Capita, Cap Gemini and Vodafone rely on our expertise to implement complex solutions for their clients.
Ireland’s largest integrated telecommunications provider relies on PC-1 to keep it ahead of its competitors by mapping the development of customer engagement innovation. The evolution of its business from state monopoly to quadruple-play market leader demanded a re-design of its customer experience across all channels, consolidation of its contact centres and a new technology platform. PC-1 managed a business focused transformation that has delivered cost savings of €1.2 million a year while driving customer satisfaction up by 7%.
“We’re now confident of being able to handle new developments, even those yet to come, to the mutual benefit of our customers and our business.”
John Lush, Head of Customer Experience & Self Service, Eircom