Business Intelligence
Does your organisation confuse contact centre efficiency with effectiveness. Traditional measures of agent activity have their place but when viewed in isolation they do not tell the whole story.
ProtoCall One's Business Intelligence (BI) practice helps organisations
align contact centre activity with business goals. We help turn the dry statistics gathered during day-to-day operations into meaningful information that enables you to make informed business decisions.
With experience in a variety of leading BI and Performance Management platforms, coupled with extensive experience of building operational performance management solutions for contact centres, we are uniquely positioned to help you through this journey.
Our BI services include:
- Performance management needs analysis
- Project scoping
- Development of corporate reporting and analysis applications
- Implementation of executive dashboards and balanced
- scorecards
- BI data warehouses and data marts
- User training
