Contact Centre Applications Development
Applications development covers the elements of a project implementation that cannot be realised by product configuration or customisation alone. The need derives from a requirement to treat otherwise stand-alone components as a homogenous entity. This brings many benefits to an organisation, one of the greatest being the automation of regular business processes, like order fulfilment. Call Centre Systems often need to be integrated to other systems across the enterprise.
- Embedding call centre functionality into desktop business applications
- Access to the Customer Profile database to make routing decisions
- Bespoke agent Softphone development
- Desktop and backend integration to CRM and ERP systems
- Integration across call centre systems
Tying together disparate systems or developing bespoke agent productivity tools at ProtoCall One means our Professional Services consultants need strong consultative skills to identify and capture system requirements, the ability to provide detailed end-solution design and being able to select and employ the most appropriate tools to ensure rapid development times.
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