Our consultancy practice offers a broad skill set and industry expertise for call centre managers. This team provides innovative Cisco and Genesys based contact centre propositions, consultancy and training around strategy, optimisation, multi-channel communications and social media.
We bring a wealth of consultancy experience covering all aspects of people, process, technology and customer experience management. There really isn't a contact centre issue that we haven't seen and solved before. With a strong focus on helping clients to achieve excellence, we have been judges for the European Contact Centre Awards since 2007.
We recognise that what customers now want from consultants are two things – innovation and solutions - help in designing and delivering improvements to contact centres that give a Return on Investment that could not otherwise be achieved.
We offer a range of consultancy services:
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Deliver innovative results for your contact centre
Use our consultancy expertise to help you justify the right investments for your centre