Cloud Commitment


We anticipated the transformational effect of cloud computing early and delivered our first cloud-based solution in 2011. Today, we’re rolling out secure private cloud solutions to complex, highly regulated businesses, as well as multi-tenanted public cloud solutions that deliver exceptional functionality and scale on a pay-as-you-use basis. And because we know that for many organisations the journey to the cloud can’t be taken in a single step, we’re creating integrated hybrid solutions that enhance existing technology infrastructures with new cloud functionality or combine elements of cloud and on-premise technologies.

An inexorable shift

The shift to cloud is inexorable as businesses recognise the operational and economic freedoms it delivers. Our clients recognise the benefits of:

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

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PC-1 are Silver Sponsors for the Genesys CX Summit 2017, Brussels

PC-1 are proud to be Silver sponsors at the Genesys CX Summit 2017 in Brussels. Titled "Together" this show promises to engage its audience with the very latest customer journeys, compelling presenters, key topics, a hands-on partner pavilion, and customers sharing what they’ve done and learned - to visit the event site click this article for more info....

News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

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PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...