Contact Centre Managed Services
ProtoCall One is a specialist, third-party provider, which can manage all of your contact centre technology services. We remove the headache of selecting, sourcing and managing technology as well as locating specialist IT support staff. Whether you’re an SME looking to grow or a large, corporate business, we have a cost effective managed service solution for you.
Our comprehensive range of services
We can take over the day-to-day running of certain aspects of your IT infrastructure:
This includes servers, databases and operating systems. You can outsource your whole IT infrastructure to us or we can focus on and optimise specific elements.
We can look after voice and data networking components.
Through Genesys support services, we take responsibility for the day-to-day administration of the system to include moves, adds and changes you want to make.
We can also deal with telephony services such as voice minutes.
The business benefits of managed services
Accessibility
We ensure your applications and data are connected yet easily accessible for purposes of control and visibility by management.
Use of the latest technology
You can stay one step ahead of the competition with the newest applications. You can extend your contact centre expertise as and when you want.
Lowering of capital outlay
Using managed services removes the need for investing in capital equipment and extra bandwidth.
Reduction of costs
Letting us manage your services means you don’t have the staffing and in-house operational costs.
Improvement in service levels
Intelligent network routing and giving the customer greater scope for self-service means calls are answered in the quickest time and by the most appropriate agent, leading to greater customer satisfaction
Improved focus
Your IT team can focus on your core business. Let us worry about the detail of the IT infrastructure within your contact centre business.
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