Contact Centre Solutions
ProtoCall One is solely focused on delivering solutions and services around the Genesys contact centre software. As such, we have unrivalled Genesys product knowledge and expertise, and we are widely recognised as one of the most experienced Genesys Consultancy & Support organisation globally.
Our Consultants are not just Genesys product specialists. They have experience of deploying and integrating Genesys against a diverse range of telephony infrastructures and customer management technologies. Furthermore, they have unique experience of deploying Genesys at the Telco network level as a hosted solution.
So, whether you want best practice consultancy services to integrate your existing Genesys software into your contact centre environment, round-the-clock operational support, or just expertise to help you implement, manage and optimise Genesys, we should be your first port of call.
Our services include:
- Solution Consultancy
- Systems Implementation & Integration
- Bespoke Application Development
- Product Training
- Managed Service and Support Helpdesk
