Our solutions operate at the mission critical interface between organisations and their customers. This is our sole point of focus and our proven area of expertise. Since 2003, we’ve implemented more than 50 contact centre solutions for clients across the mid-market and enterprise.
Our knowledge and experience extends beyond technology. Our team has over 50 man-year’s experience working in customer operations – we understand your issues and the evolution in capability you need to achieve.
World leading oil and gas business
This world leader turned to PC-1 to support the transformation of its customer operations across 80 countries. We successfully overcame both the business and technology challenges involved in the transformation, co-ordinated the contribution of the multiple technology vendors involved, and managed all application development, implementation and management. Overall costs dropped 40%, while application development costs fell by a quarter. Today the client has a world class customer service operation delivered with economy and consistency.
"PC-1’s expertise in Genesys and related technologies is second to none, and they can outclass their bigger competitors on any axis. They’re refreshingly easy to deal with – flexible, keen to understand our business and to innovate together."
Chief information officer