Customer Focus


Our solutions operate at the mission critical interface between organisations and their customers. This is our sole point of focus and our proven area of expertise. Since 2003, we’ve implemented more than 50 contact centre solutions for clients across the mid-market and enterprise.

Our knowledge and experience extends beyond technology. Our team has over 50 man-year’s experience working in customer operations – we understand your issues and the evolution in capability you need to achieve.

World leading oil and gas business

This world leader turned to PC-1 to support the transformation of its customer operations across 80 countries. We successfully overcame both the business and technology challenges involved in the transformation, co-ordinated the contribution of the multiple technology vendors involved, and managed all application development, implementation and management. Overall costs dropped 40%, while application development costs fell by a quarter. Today the client has a world class customer service operation delivered with economy and consistency.

"PC-1’s expertise in Genesys and related technologies is second to none, and they can outclass their bigger competitors on any axis. They’re refreshingly easy to deal with – flexible, keen to understand our business and to innovate together."

Chief information officer

TUSHY
blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

PC-1 are Silver Sponsors for the Genesys CX Summit 2017, Brussels

PC-1 are proud to be Silver sponsors at the Genesys CX Summit 2017 in Brussels. Titled "Together" this show promises to engage its audience with the very latest customer journeys, compelling presenters, key topics, a hands-on partner pavilion, and customers sharing what they’ve done and learned - to visit the event site click this article for more info....

News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

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YOUTUBE VIDEOS

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...