Best Practice and Training

Live Manual is an expert advice and mentoring service designed to give business users online and live access to the latest ‘how to’, ROI, and best practice guidance for their Genesys application software.

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The ProtoCall One Live Manual service presents further ROI opportunities for your Genesys-based contact centre.

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ProtoCall One training services are bespoke customer orientated designs that deliver proven quality outcomes. Our approach to training is thorough and delivers bespoke training solutions across all areas of role, responsibility and skill set. Our approach has been proven with clients such as BT Retail, DWP, Ford and others.

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GenesysTraining Manager is designed to help Managers and Trainers get the most out of planning training and logistics whilst getting to grips with this advanced calendar tool

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GenesysSkills Assessor makes training preparation and feedback easy. Learn how to create assessmentsand support staff with the right methods of training. Apply creative questioning techniques with the use of multimedia tools and capabilities

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Read the course syllabus on Genesys Configuration Manager which is designed to introduce new users to the basics of Genesys system administration

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Read the course syllabus on Contact Centre Pulse which is designed to help Team Leaders, Supervisors, Real-Time Officers and Contact Centre Managers gain a good understanding of how to get the best out of CCPulse real time reporting.

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Read the course syllabus which is a customised WFM training course for version 7.6 users and is aimed at audiences working within Resource Management Teams or Planning Teams.

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Read the course syllabus for Genesys WFM designed to help contact centre users navigate and familiarise themselves with the agent web interface.

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