Welcome to the ProtoCall One Contact Centre Document Libary
The ProtoCall One document library contains a wide range of customer case study, thought leadership and solutions overview documentation. The content is designed to inform and educate, ultimately helping you to make your contact centre run more smoothly.
To download any document in the library you need only register your details once and then 'log in' on your return visits.
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Customer Case Studies
Read how ProtoCall One helped NSPCC to transform ChildLine into a true multi-channel communications service; DWP to optimise the forecasting, scheduling and adherence of 5,900 agents across 31 sites...
Multi-channel Communications
Find out how the Genesys contact centre can transform a call centre into a true multi-channel communicatons centre that uses an intelligent workqueue to manage resources seamlessly across media types...
Social Media
Social media is a new and emerging concept that the contact centre industry quickly needs to come to terms with. It offers new challenges that will require innovative thinking to resolve....
Workforce Optimisation
Find out how to get strategic in your use of contact centre performance - that balances customer need, operational costs and agent wellbeing....
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