Case Studies:


Cisco Unified Contact Centre Express & Collaboration Case Study with Fonds Finanz

This German insurance company created a self-funded collaborative service and sales platform, improving productivity and customer experience. Explore the challenge, solution and results that they achieved in this inspiring case study. Download the written case study and watch the video case study here.


Cisco & Specsavers a World-Class Optician - Customer Case Study

In this Case Study see how Specsavers transforms its contact centre operations, growing customer loyalty and achieving 20 percent increase in capacity. The Challenge was to reinforce Specsavers’ market leadership, brand values, and competitive differentiation. To increase customer loyalty and retention through improved customer service and sustain growth plans and strengthen the company’s business model.


Cisco Collaboration Architecture helps Buckinghamshire New University

In the past, isolated private branch exchange (PBX) systems made it difficult to transfer calls, or to leave messages between campuses. Now one unified system allows staff to manage all their communications from one screen. Even voicemails left on a person’s Cisco IP phone are automatically forwarded as an email to his or her PC. The result is faster response times to student or staff enquiries. Read about the Cisco Collaboration and Contact Centre Solution in this thought provoking case study.


Cisco World-Class Experience in Multichannel Contact - Hilti Corporation

Hilti Corporation implemented Unified Contact Center and E-Mail Interaction Manager to merge voice, fax, and email contacts. Hilti Corporation develops, produces, and sells innovative services and solutions for the global construction industry. Headquartered in Schaan, Principality of Liechtenstein, the company employs approximately 20,000 people in more than 120 countries.

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

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PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...