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Opus Research - Cloud Contact Centres - Beyond the Checklist

This white paper looks at the trends that are driving the evolution of cloud-based solutions, examines how the traditional checklist for evaluating cloud contact centres has become inadequate, and introduces 10 new attributes to consider for selecting your cloud-based contact centre.

 

Contact Centre Technology - When a hosted solution works best

As companies look for flexibility to extend their technology capability to support multi-channel contact centres, consideration is being given to the merits of moving these applications to the cloud. This white paper compares the factors that should be included within a TCO (Total Cost of Ownership) analysis between on-premise and cloud based deployment models, regardless of whether the strategy for contact centre operational management is to insource or to outsource.

 

ProtoCall One G-Cloud Hosted Genesys Contact Centre Service White Paper

When seeking to overcome financial constraints by offering zero-CAPEX up-front cost, does the current functionality now available from multi-channel hosted system vendors really meet the needs of contact centres? Paul Weald, Strategy Director weighs up the arguments to see how the latest Genesys hosted solution will ride out the storm.

 

G-Cloud Hosted Genesys Contact Centre Service Fact Sheet

Now there really is a way to access completely flexible and scalable Genesys contact centre technology anytime, anywhere and anyplace. With no capital costs, no expensive hardware, software or specialist IT skills needed, G-Cloud, from ProtoCall One, allows you to tap into the most sophisticated functionality your operation is ever likely to need.

 

G-Cloud™ Hosted Genesys Contact Centre Service at-a-glance

Access world leading Genesys contact centre technology anytime, anywhere and any place G-Cloud™, from ProtoCall One. G-Cloud™ is the UK's only 'Genesys contact centre in the cloud' and comes in modules enabling Genesys functionality to suit your needs. Read about the service promise, what you can achieve with G-Cloud™, and its Return on Investment opportunity.

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

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News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

PC-1 Supports MOAT 50:50 Charity in the big freeze

PC-1 Sales Director, Jason Sparks spent a very cold night sleeping out in a cardboard box on the 20th January in support of MOATS charity fund raising for the homeless. Moat Housing Association has challenged itself to raise £50K in its 50 year of operation for the homeless and organised the sleepout to let people experience what it is like to sleep rough in teh cold and raise awareness. Jason has raised over £700 to date from PC-1.

Total Economic Impact Report

The Total Economic Impact of the Genesys Omnichannel Engagement Centre Solution. A Multi-Company Cost Savings and Business Value Analysis for Enterprises. Enterprise customers are driving 158% ROI with a 12.8 month payback. Get the Forrester Study and learn how to evaluate the financial impact of your omnichannel engagement center investment.

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PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...