A case study for managing a Genesys Contact Centre solution: Driving growth, innovation and reducing costs through Application Development and Application Management with ProtoCall One.
The client (top 10 on Global Fortune 500 companies) delivers energy products and services around the world. Their operations require marketing, sales, ordering process, emergency enquiries and support, technical support, loyalty payments, and various other programmes
that they run for their B2B and B2C customers.
The client’s business operations were traditionally run and supported by many different teams each serving their own business area and geography. Each of these teams used disparate tools, technologies and processes to fulfil similar requirements which resulted in high cost of operations, inconsistent processes and varying customer experience.
To see how ProtoCall One solved the Business Challenges download our case study