ProtoCall One - The Economical Contact Centre - eBook
In today’s tough financial climate,contact centre managers need to prove their worth and ROI to the board on a regular basis. In order to have good news to share with the company seniors, many managers are desperately trying to slash costs, increase productivity and generally cut back all non-essentials.
However, this may not be the best option. The definition of economical is ‘good value or return in relation to money, time, or effort expended’. But making drastic cuts doesn’t automatically mean better returns for the outlay. In fact, modern day contact centre budgeting isn’t about spending less, it’s about spending smarter. It is about migrating from a cost management to a revenue
growth model.
If you want to change your contact centre from a cost model that is getting squeezed in every direction to a revenue model this eBook gives you great insight into the issues and solutions that can deliver better customer experience, value for money and revenue growth.
