We understand the need to make decisions quickly, act decisively and stay close to our clients; as an independent, owner-managed business we can do that. Clients of every size find us to be resourceful, commercially flexible and as hungry for their success as our own.
This affects the way we partner with clients. We’re willing to set ambitious ROI and performance targets for every solution we deliver and to match our remuneration to their delivery.
Thomson (TUI Travel Group)
Though it faced stiff competition from emerging online holiday businesses, Thomson was convinced that its High Street presence was a valuable differentiator it didn’t want to give up. But it did want to rationalise costs across its brick and click operation. Thinking outside of the box, PC-1 developed a virtual contact centre technology infrastructure that allowed in-store staff to become telephone-based advisors. High Street productivity increased, while dependency on the contact centre network fell. The resulting rationalisation delivered significant cost savings, while a streamlined customer service and sales operation meant Thompson could compete and win against the digital newcomers.