Entrepreneurial Attitude

We understand the need to make decisions quickly, act decisively and stay close to our clients; as an independent, owner-managed business we can do that. Clients of every size find us to be resourceful, commercially flexible and as hungry for their success as our own.

This affects the way we partner with clients. We’re willing to set ambitious ROI and performance targets for every solution we deliver and to match our remuneration to their delivery.

Thomson (TUI Travel Group)

Though it faced stiff competition from emerging online holiday businesses, Thomson was convinced that its High Street presence was a valuable differentiator it didn’t want to give up. But it did want to rationalise costs across its brick and click operation. Thinking outside of the box, PC-1 developed a virtual contact centre technology infrastructure that allowed in-store staff to become telephone-based advisors. High Street productivity increased, while dependency on the contact centre network fell. The resulting rationalisation delivered significant cost savings, while a streamlined customer service and sales operation meant Thompson could compete and win against the digital newcomers.

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

latest tweets

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...