7th December 2011
Live Manual™ at Customer Service Training Network (CSTN)
Location: Dominion Theatre, London
Attend this popular networking event and hear Paul Weald, Strategy Director, ProtoCall One, discuss Live Manual™ our unique web-based Genesys support service which helps contact centre managers maximise their use of Genesys software.
30th November 2011
Executive Briefing: Genesys SaaS for Increased business efficiency
Location: Genesys Executive Briefing Centre
Hear about how advancements in cloud technology, combined with the world's leading contact centre software, provides businesses with an innovative way to deliver improved customer communications and service.
11th October 2011
Call Centre Expo 2011
Location: London, National Hall, Olympia
Come and discuss the benefits and ROI of G-Cloud, the UK's only Genesys based hosted contact centre service, at the Call Centre Expo 2011. 'Expo' is the most comprehensive learning experience of the year and offers a blend of integrated customer products and services, cutting-edge education programmes and unique networking opportunities, no matter what your business objectives.
14th July 2011
Good Communication Awards 2011
Location: Emirates Stadium, London
ProtoCall One is proud to be working alongside Genesys, the leading contact centre specialists supporting the recognition of excellence in public sector communications.
29th June 2011
ProtoCall One Genesys Workforce Management User Group Forum
Location: Radisson Blu Hotel, Manchester Airport, Chicago Avenue, Manchester M90 3RA
This forum’s theme: maximising customer experience. Now in its third year, the ProtoCall One Genesys Workforce Management User Group Forum is an interactive event of value to those currently harnessing the power of a Genesys based contact centre solution as well as those interested in exploring the potential that the Genesys platform can bring to their contact centre estate.
21st June 2011
Webinar: G-Cloud 'Solving the Cross-channel Riddle'
Location: Webinar: Tuesday 21st June, 2.00-3.00pm
This ProtoCall One live webinar ’Solving the cross-channel riddle’ hosted by Claudia Hathaway, editor at Call Centre Focus, will examine what the problems are, and how the latest hosted technology solutions can help integrate channels for a more effective, less expensive service.
7th June 2011
Genesys G-Force EMEA 2011
Location: Hilton Hotel, Prague
Save the date to meet with ProtoCall One at the Customer Service industry's premier European event, Genesys G-Force EMEA 2011 at the Hilton Hotel Prague.
18th May 2011
An Introduction to G-Cloud, the Hosted Genesys Contact Centre Service
Location: Webinar
Now there really is a way to access flexible and scalable Genesys contact centre technology anytime, anywhere and anyplace. With no capital costs, no expensive hardware, software or specialist IT skills needed ProtoCall One G-Cloud enables you to tap into the most sophisticated functionality your connact centre operation is ever likely to need
30th March 2011
ProtoCall One Customer Experience Day and London Eye Flight
Location: Park Plaza County Hall Hotel, London
Join us for a stimulating and thought-provoking conference - you'll network with other contact centre leaders and hear about how to exploit the latest technology and services to make improvements to your contact centre operation from contact centre leaders and industry experts.
24th January 2011
ProtoCall One Genesys Workforce Management User Group Forum
Location: To be advised
No in its third year, the ProtoCall One Genesys Workforce Management User Group Forum is an interactive event of value to those currently harnessing the power of a Genesys based contact centre solution as well as those interested in exploring the potential that the Genesys platform can bring to their contact centre estate.
1st December 2010
Genesys Workforce Management User Group Forum
Location: National Motorcycle Museum, Solihull
The ProtoCall One Genesys Workforce Management User Group Forum is a must for Genesys users and those interested in migrating to a Genesys-based solution.
Join your peers in the Genesys contact centre world and share best practice and operational tips and techniques. Please register early as places are limited at this popular event.
17th November 2010
ProtoCall One Customer Experience Day- North
Location: (tba)
Come and near the latest news from the world of multi-channel communications, workforce optimisation and business intelligence. Network and share best practice examples with your peers. Places are limited. There is no charge for attending this event.
21st September 2010
Call Centre & Customer Management Expo 2010
Location: NEC, Birmingham
Visit this key industry event and hear from ProtoCall One on "The impact of Social Media on the contact centre - opportunity or risk?" at the new Learning & Networking Workshop and then visit us at the Consultancy Clinic to discuss how we can improve the operational aspects of your contact centre.
1st September 2010
Genesys Workforce Management User Group Forum - North
Location: Malmaison Hotel, Manchester
The bi-annual ProtoCall One Genesys Workforce Management User Group Forum enables contact centre managers from the Genesys world to share best practice and operational tips and techniques with industry experts and their peers. The event is also relevant to those considering a Genesys platform implementation.
27th April 2010
Genesys G-Force 2010, Amsterdam
Location: RAI Fairgrounds, Amsterdam
ProtoCall One was proud to sponsor the recent Genesys G-Force event where industry-leading conference sessions were held on subjects such as how multi-channel communications is transforming and expanding the ways in which children reach out to, ProtoCall One customer, the children's charity NSPCC for help and support.
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