Events

ProtoCall One Customer Experience Day - South. Marriott Country Hall, London

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An interactive networking event purely for contact centre leaders providing a unique opportunity to share insight and experience with guest speakers, industry experts and peers from a cross-section of UK contact centres.

Topics you missed:

What should I be aware of when integrating social media into my contact centre strategy?
Join a panel of industry experts to discuss the benefits, and pitfalls, of new customer contact channels, like social media. Hear about customers who have embraced social media as well as the success and disaster stories.

How can I optimise my existing customer contact channels to gain competitive advantage from improved and simplified services?
Hear how optimising your existing customer communications channels can deliver competitive advantage via simpler and more competitive service at lower cost.

Is my contact centre contact strategy fraud and security proofed?
Fraud and security risks increase the more customer contact channels you use to communicate with your customers. Hear how to verify that someone who claims to be a customer is genuine - across any contact channel.

Something's not right with my new contact centre project installation but I don't know what it is - should I just ignore it?
Learn how end-to-end testing tools identify problems so you spend your time fixing issues rather than locating them!

What the delegates said...

"Really thought-provoking, made lots of notes & started business planning & strategy mapping."

"Very relevant discussion around Social Media - a hot topic & well discussed."

"Good mix of speakers and topics."

"Useful day with some thought-provoking presentations."

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