Genesys products supported on Live Manual™ 

CME enables management & configuration of all Genesys Solutions Suite elements; Queue design, Agent Profiles & Statistic Configuration. Only experienced CME administrators remember how to use it efficiently. Infrequent users, or those designing a new project can take time to work their way around CME.   more

Genesys CC Pulse is often overlooked, under used and viewed as a basic application but offers much more to the management of Real Time. Specialist performance template, alarms and hierarchy design gives Genesys CC Pulse administrators & users more interactive & relevant real-time, near real-time and non real-time data. Many users just need advice on what can be achieved.   more

Genesys Workforce Manager is a feature rich application providing opportunities for designing the customer experience - Would a single-flex, or a double-flex shift option best suit?; What's the best way to test options?; How can I ensure meeting customer demand? Many design decisions take your WFM strategy ‘out of the box’ and into HR; Metric Design, Change Management and Empowerment strategies, to name a few.   more

Genesys WFM Web Agent enables viewing of schedules, trading shifts, choosing preferred hours of work, booking annual leave, and even shift bidding. Empower your agents with access to features & functionality to plan their working day whilst contributing to the schedule process.   more