Genesys Contact Centre 

Do you know how to use Genesys technology
as the springboard to develop your contact centre potential?

At ProtoCall One - the most experienced Genesys solutions expert available - we have over forty Genesys implementations under our belts - at a highly detailed level - which means that we are widely recognised as the UK's leading Genesys consultancy and  support expert.

And, ProtoCall One has experience of deploying and integrating the entire Genesys suite, supported by a range of operational, training and support services that help you get the most from your technology investment

Genesys Contact Centre Tools Suite

The Genesys suite of contact centre tools cover the complete range of capabilities required to run the modern call centre operation. This solution provides all the components that you need for:

• Multi-channel communications - email, online webchat, SMS and Social Media response
• Performance Management and Quality Monitoring - to maximise the effectiveness from a customer perspective
• Intelligent Call Routing - using consistent business rules to handle all media types
• Workforce Management - so that you can forecast, schedule and manage your agent resources
• Speech Recognition - to make the most of IVR call routing and self-service opportunities
• Outbound - providing proactive contact with your customers
• Back office support - to integrate the contact centre with the rest of your organisations resources. 

In addition, ProtoCall One G-Cloud™ is designed for when you need the power of Genesys without the upfront investment and need to get new agent positions up-and-running quickly. G-Cloud allows you to harness the power of Genesys software on a pay-per-use basis, without having to make any upfront investments in software licences, professional services, and hardware or in ongoing maintenance and support. All you need is a high quality QoS enabled data network and you can be connected into G-Cloud, and Genesys, straight away.