Genesys Contact Centre In the Cloud

ProtoCall One G-Cloud™ is the UK’s first fully hosted contact centre service built on the leading Genesys software platform. G-Cloud™ levels the playing field in the contact centre industry, making the innovative Genesys solution set affordable and accessible for contact centres of all sizes. Whether you operate a small, geographically dispersed team of technical specialists in a helpdesk environment or a high volume customer contact centre, G-Cloud™ will transform the way you connect with your customers.

G-Cloud™ allows you to harness the power of world leading Genesys software on a pay-per-use model, without having to make any upfront investments in software licences, professional services, and hardware or in ongoing maintenance and support. All you need is a high quality QoS enabled data network and you can be connected into G-Cloud™ straight away.

Genesys hosted contact centre - modular approach

Genesys hosted contact centre - fast implementation

Unlike the traditional contact centre technology – that needs hardware to be locally installed; the software configured and then system tested – G-Cloud™ can be operational within 30 days of placing an order.

G-Cloud achieves this through:

• Reduced setup activities – using a packaged delivery model to dramatically reduce the Genesys implementation costs traditionally associated with enterprise solutions
• Capacity and resilience – G-Cloud provides a scalable multi-tenant infrastructure that can support up to 10,000 seats, designed with resilience and high availability in mind – 99.9%+
• Reduced physical IT estate - zero onsite footprint (excluding data networking)

Genesys hosted contact centre - benefits

As a fully hosted contact centre service, G-Cloud™ reduces the need for up-front CAPEX. Pricing is based on a simple per user, per month pricing structure that can be flexed up and down in line with seasonal demand and any short term campaign requirements where you need to tool up for supporting a new communications channel.

Genesys hosted contact centre - financial justification

The commercial basis of the G-Cloud™ proposition is simple. It is to lower the Total Cost of Ownership for contact centre technology.

Read more about G-Cloud™ here.

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