Genesys Cloud-based, Hosted Contact Centre - G-Cloud™ Benefits
As a fully hosted contact centre service, the benefits of ProtoCall One G-Cloud means you can save money on your contact centre technology. Pricing is based on a simple per user, per month pricing structure that can be flexed up and down in line with seasonal demand and any short term campaign requirements where you need to tool up for supporting a new channel.
With G-Cloud you can achieve:
- Low capital expenditure with little risk
- Access to new or advanced technologies that would otherwise be expensive and difficult to implement and manage in-house
- Reliable disaster recovery strategy
- Paying only for what you use – no need to overbuy capacity to accommodate peak calling periods and seasonal fluctuations that remain unused for the rest of the year
- Easy addition of home-based agents without running into integration issues with premise-based equipment
- Faster go-to-market timeframes for new applications and outbound calling campaigns
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