ProtoCall One Live Manual is a training service for Genesys customers that
allows you to achieve best practice in your contact centre. Find out more about the
Genesys products we support and
pricing information for our Live Manual
™ service.
What is ProtoCall One Live Manual?
Live manual is an exclusive service for Genesys users. It is an advice and mentoring service designed to give business users with access to the extensive range of Genesys Applications, best practice support and guidance on their use of technology once these applications have been installed.
ProtoCall One Live Manual complements our unique
Support Desk and training service packages but they are not pre-requisite in order to benefit from using ProtoCall One Live Manual.
Subscription Service
ProtoCall One Live Manual is available to any Genesys user as either a Standard or Premium Service subscription package that is accessed via a restricted log in. Members have access to the best Genesys independent experts who will listen to your query and respond accordingly with recognised Industry Best Practice advice and guidance. This includes self-service multimedia options based on your own preferences. ProtoCall One Live Manual Premium members also benefit from quarterly on-site visits allowing them to maximise fine-tuning of their Genesys applications through interactive workshops and lively discussion.
Operational Benefits
The benefits of using ProtoCall One Live Manual can be calculated in operational terms - the target is a 1% improvement in performance through our considered expert advice on any of your Genesys applications. This easily covers your investment; and it does not stop there, as your organisation becomes more experienced you will realise even greater gains in the future based on the continued support ProtoCall One Live Manual offers your organisation.
Your ProtoCall One
Live Manual subscription package provides a pre-agreed number of nominated user account log-ins along with the relevant number of enquiry tokens for you to use.
Download the Live Manual Fact Sheet here.
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