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PC-1 delivers innovative contact centre solutions and services. We are experts in the world’s leading providers of customer service and contact centre software, with experience of over fifty global deployments. Our unique blend of operational and technical know-how, combined with the technologies we use and powerful feature sets, enables our customers to deliver positive business outcomes like exceptional customer experience; improved workforce effectiveness; increased customer loyalty; and reduced operating costs.

United Kingdom

Head Office

to email click here

Tel: +44 (0)1628 610 000

Fax: +44 (0)1628 610 001

Customer Support

Tel:  Tel: +44 (0)845 466 6001 (24x7)

ProtoCall One Ltd
The Priory, Stomp Road
Burnham , Buckinghamshire,
SL1 7LW
United Kingdom

Registered in England & Wales No: 4901994. VAT GB 189 7759 22

Directions

By Car: It is best to approach Burnham and the PC-1 Offices from the M4 Junction 7, whether you come east bound or west bound. Leave the M4 at junction 7, then join the M4 SPUR motorway and follow until you reach the roundabout on the A4 Bath Road. At roundabout take the 1st exit onto the A4 signposted maidenhead. At traffic signals turn right onto Huntercombe Lane North. Follow this road under the railway bridge and up to the mini roundabout at the end of the road. At mini-roundabout turn right onto Stomp Road and then take the next immediate left (Also Stomp Road). After about 400 yards you will find a right turn with some large black gates that lead onto the Priory estate. Turn right into the grounds and follow the road to the far side and the main entrance.

India Office

to email click here

Tel: +918067819535

Fax:

Protocall One India IT Services Pvt Ltd
C/O The Executive Centre
Level 7, MFAR Greenheart
Manyata Tech Park
Hebbal Outer Ring Road
Bangalore – 560045
India

Directions

By Car: coming shortly....

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

PC-1 are Silver Sponsors for the Genesys CX Summit 2017, Brussels

PC-1 are proud to be Silver sponsors at the Genesys CX Summit 2017 in Brussels. Titled "Together" this show promises to engage its audience with the very latest customer journeys, compelling presenters, key topics, a hands-on partner pavilion, and customers sharing what they’ve done and learned - to visit the event site click this article for more info....

News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

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