Before joining PC-1 (ProtoCall One Ltd) in January 2014 Charles co-founded Semafone with David Jackson and was previously CEO, Europe for Hinduja Global Solutions (HGS). In 1997 Charles co-founded Careline Services and as Managing Director grew the company into a highly successful contact centre outsourcing business which was acquired by HGS in 2010. Prior to Careline, Charles led the successful turnaround of a London based direct marketing production company which he sold to a trade buyer in 1996. Before moving to London, he was Venture Manager for Computer Corporation of America based in Cambridge, Massachusetts and earlier in his career held technical product marketing positions with CompuServe and Wang Laboratories. Charles has a BSc from Boston University and an MBA from the Wharton School.
Gordon Rimmer, MCIM
Head of Solutions Marketing
Gordon has over 25 years of Technology, Marketing and Business Development experience gained from working with companies like Microsoft, BOC, Hogg Robinson Financial Services and innovative technology distributor Steljes. Gordon has held positions such as Marketing Director and Director of Technology Enabled Relationship Marketing where he looked at all the touch points across an organisation, including social media and how you use technology to enable and deliver exceptional customer experience.
Executive Director - Sales
Jason's experience includes running a new media startup and over 16 years business development experience within the contact centre solutions provider sector with companies like Sabio. Jason’s commercial success has been built on a solid foundation of military leadership experience, managing teams in demanding, fast-paced operational environments. He has a Management Degree with honours from Sheffield University.
Executive Director Digital Transformation
Megan is an accomplished business executive, and before joining PC-1 was Executive Director, Transformation Strategy & Operations at HGS Europe. With over 20 years of experience in the customer management and contact centre BPO industry, Megan has worked with an array of reputed clients in Europe across Consumer Goods, Telecom, Government and Retail sectors – helping build successful customer engagement solutions and delivering transformational solutions and operational excellence for businesses. Combined with her international track record with some of UK's most innovative high street retailers she is an expert at understanding the consumer journey and the role of a true multi-channel customer service strategy within the continuity of customers’ experience as the line between our digital and physical worlds continue to blur.
Head of Managed Services
Nick was previously responsible for synchronising the HGS Transformation Practice & Methodology with award winning operational excellence and functional expertise, to maintain HGS as a preferred partner for transformational service delivery in both existing and future partnerships. Nick has over 15 years of experience in the delivery of complex, multi-channel and multi-geography outsourcing programs for businesses across FMCG/CPG, Finance, Automotive, Health and Government. He combines hands on operational expertise with stake holder management, creative solution design and acute commercial acumen, translating client and business priorities into solutions that deliver tangible results. After joining HGS in 2000 he rose through the ranks to assume front-line operational roles in organisations for the likes of Unilever, Lloyds, HMV and Post Office, being awarded ‘Employee of the Year’ on two separate occasions. Notably he was Operations Manager for the award winning Unilever Consumer Careline and was a key figure in the set-up and delivery of their European offices in Hamburg, Paris, Rotterdam and Rome for HGS.
Director - Client Engagements
Osman co-founded ProtoCall One in 2003. He has over twelve years experience in the Customer Relationship Management (CRM) and contact centre sector. He specialises in intelligent call routing, CTI, network routing, management information systems (MIS) and workforce optimisation (WFO) solutions. Previously, Osman was an IT strategy consultant at GE Plastics in the US. He holds an Engineering Masters Degree in Chemical Engineering from Imperial College, London.
Roger joined PC-1 in 2015. Previously he was with Careline (now HGS) from 2002 as Business Development Director . Within eight years, he helped grow their turnover from £2 million to £24 million. Today, he heads up our Sales function as we grow our business across UK and with our global customers. Roger combines hands on operational experience with acute commercial acumen and adds immense value to our sales process by providing clients with proposals that translate their business priorities into operational realities. Beyond the upfront sales process, he maintains an involvement in our client relationships, ensuring that contract terms and governance evolve in line with their changing business needs. Before HGS, he had already spent 10 years in the contact centre industry working first with international industry giant, Sitel - where he rose through the ranks from agent to team leader and into operational management before taking his first role in sales. More recently he worked with independent UK based operator, Telelab. During his three years as Telelab's Sales Director, the company's revenue more than trebled. Roger has a degree in business studies from the University of Surrey.
Head of Service Delivery
Saurabh joined PC-1 (ProtoCall One) in 2007. Saurabh has over 14 years of experience in contact centre and customer experience domain. He has experience in leading a number of complex and large scale global contact centre deployments, consultancy engagements, transformation programmes and account management. Saurabh now works as part of the PC-1 solutions team and is tasked with understanding the challenges faced by our customers, creating the vision around customer experience and the design/delivery of solutions that help achieve the intended business benefits. Before joining PC-1 he worked for the contact centre and solutions practice at Infosys.
Director - Client Services
Simon is one of the founders of PC-1, and over the years has worked in a number of roles in the business, including technical, operational and managerial. Most recently Simon became part of the Solutions Team continuing on from his position as director of Client Services to help PC-1 customers to continue to drive value out of previous and new investments. Prior to PC-1, Simon was involved in a number of other successful startup businesses in the contact centre technology provider market. As well as working in smaller business, Simon also worked in senior roles in major corporate businesses including AT&T, Rockwell and Mitel, working within both R&D and Systems Integration functions. Simon holds a BSc from Warwick University.