Network and Infrastructure Services
ProtoCall One can take responsibility for managing networks and infrastructure to provide more efficient and effective operations for the contact centre. This can reduce your IT support costs whilst at the same time improving Service Levels. Our
managed services range from specific services through to complete outsourcing of infrastructure support and are suitable for contact centre operations of any size, from SMEs to large corporations.
In terms of infrastructure and networks we can provide:
- Infrastructure across servers, databases and operating systems. You can optimise specific elements including managed servers and virtualised partitions from a single server into a number of separate virtual machines.
- Networks including the voice and data networking components. Our network covers SIP trunks, which are the industry standard for VoIP (Voice Over Internet Protocol) used across the world today. Plus, our call routing platform bypasses CPS charges imposed by other carriers for rerouting calls. We also use QDSL Broadband, which is a low cost high-performance private network.
The business benefits of using our network and infrastructure services include:
- A more effective and efficient IT operation, including production support and lifecycle build and maintenance activities
- We have global POP (Point of Presence), so no matter where you are in the world; we can cater to your business needs.
- Reducing hardware and software costs. You don’t have the physical floor space or the costs of setup, training, maintenance and upgrades.
- We adhere to strict SLAs, which means you can be assured of the quality, security and reliability of our offer.
As a result, you can focus on your core business activities and let us do what we know best.
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