Read our latest thought-provoker: Without an integrated cross-channel view of your customer communications your business growth could be severely restricted!

Read the update about how the NSPCC's ChildLine service is using advanced multichannel communications technology from ProtoCall One and Genesys for its online counselling.

Alcatel-Lucent Enterprise announced today that it has joined with ProtoCall One to provide the UK's first fully-hosted Genesys contact centre solution to the 100 to 500 seat contact centre market as a SaaS offering...

Read about ProtoCall One's plans to promote its unique G-Cloud™, Genesys Software-as-a-Service solution at Call Centre and Customer Management Expo, London Olympia, 11-12th october. Also read our 2011 first half-year business review.

Read about ProtoCall One's plans for Call Centre Expo 2011...

ProtoCall One, the leading contact centre consultancy and systems integrator, has experienced early success with its new G-Cloud™ hosted Genesys contact centre service...

ProtoCall One reported exceptional interest for its Live Manual™ online Genesys training support service with over half (58%) of companies present at the company’s recent Genesys Workforce Management User Group forum registering for the service.

From a poll of delegates attending our webinar “Solving the cross-channel riddle” at the recent Call Centre Focus Expo LIVE event we found that just under one in three (30%) of delegates cited a reduced up-front CAPEX billing arrangement as a reason why a hosted contact centre solution would be a lower cost than a traditional CPE-deployed systems arrangement.

Two out of three (67%) of contact centres favour harnessing social media in their multi-channel communications strategy to enhance communication with their customers.

ProtoCall One announces the launch of its Live Manual training service providing direct training support for contact centre operators. The service provides users of Genesys application software advanced guidance and support after they move to a live environment.

Our poll of senior contact centre leaders has revealed how contact centres are slowly moving away from using operational-based metrics to adopting customer-centric metrics such as NPS, but are still not focused enough on recording and using customer satisfaction data...

ProtoCall One has announced positive results for the year ended 31st December 2010...