ForresterTotal Economic Impact™ (TEI) study* examines the potential return on investment (ROI) and benefits enterprises may realize from their investment in the Genesys Omnichannel Engagement Center Solution According to the study, enterprise customers are driving 158% ROI with a 12.8 month payback.
Get the Forrester Study and learn how to evaluate the financial impact of your omnichannel engagement center investment. Also learn how you can achieve the following benefits:
• 50% reduction in customer abandonment at key points in the customer journey
• 12.5% improvement in agent handle time
• $1.1M increase in increased revenue
To download your free report click here