ProtoCall One Demonstrates multi-channel communications success with NSPCC at Genesys G-Force 2010

19th April 2010

ProtoCall One demonstrates multi-channel communications success with NSPCC at Genesys G-Force 2010

Featured speaker Rosie Slater, IS Business Manager, NSPCC confirmed for Genesys G-Force speaker programme

ProtoCall One, the leading contact centre consultancy and systems integrator, has announced it is a sponsor for the Genesys G-Force European conference at RAI Congress Centre, Amsterdam 27th- 29th April.  ProtoCall One has supported G-Force over the past three years as the event continues to build on its reputation as the main European forum for Genesys customers.

ProtoCall One will be exhibiting in the Partner Pavilion, inviting visitors to learn how it has helped contact centres to improve their operations and effectiveness through multi-channel communications, workforce optimisation and decision management and analytics solutions.  Visitors will be able to see a demonstration of ProtoCall One’s recent implementation of a Genesys multi-channel solution for children’s charity NSPCC, which brings a wide variety of channels together in a simple, safe and engaging web environment for children.

Rosie Slater, IS Senior Business Manager for NSPCC, has been invited by ProtoCall One and is confirmed as a key speaker for the G-Force conference programme.  Rosie will be explaining how ProtoCall One and Genesys helped NSPCC deliver its new multi-channel services.

Faraz Khan, managing director, ProtoCall One, commented:
“G-Force is always an exciting event for us, it brings together the Genesys community and is a practical, hands-on forum.  Everyone comes away from the event having learnt something that they can immediately apply in the field.  We are delighted to have Rosie Slater from the NSPCC as a key speaker for the G-Force conference as we are both proud of our solution which really pushed the boundaries of multi-channel communications.”

To find out more about the Genesys G-Force European conference, visit http://www.pc-1.co.uk/events/genesys-g-force-2010-rai-amsterdam/.

<ends>
 
About ProtoCall One:
ProtoCall One is a leading contact centre consultancy and systems integrator specialising in multi-channel communications, workforce optimisation and decision management solutions. ProtoCall One is the UK’s leading Genesys contact centre software integration player with more than forty major Genesys implementations. The company assists contact centre operators from all business sectors to improve how they connect with their customers across multiple contact channels, increase customer loyalty and revenue, reduce operating costs and improve employee satisfaction. ProtoCall One delivers its solutions via strategic partnerships with Genesys, QlikTech, Alcatel-Lucent, OpenWave and Empirix. The company supports global customers from its offices in Buckinghamshire, UK and Sydney, Australia. For more information please go to www.pc-1.co.uk

ProtoCall One sales enquiries:
Jason Sparks, Commercial Director, ProtoCall One
Tel: +44 (0)7966 076585.  Email: jsparks@pc-1.co.uk

ProtoCall One marketing enquiries:
Rob Sherwin. Head of Marketing, ProtoCall One
Tel: +44 (0) 07765 231023.  Email: rsherwin@pc-1.co.uk

ProtoCall One media enquiries:
Miles Clayton or Simon Bennett, Agility PR Limited
Tel: +44 (0) 1992 587439. Email: miles@agilitypr.co.uk