15th FEBRUARY 2010
ProtoCall One strengthens its sales team with appointment of new commercial manager
ProtoCall One, the leading contact centre consultancy and systems integrator, has announced the appointment of Ray Dunstan as its new commercial manager...
NEWS RELEASE
15
th February 2010
ProtoCall One strengthens its sales team with appointment of new commercial manager
ProtoCall One, the leading contact centre consultancy and systems integrator, has announced the appointment of Ray Dunstan as its new commercial manager. Ray joins ProtoCall One after the business recently reported continued increased growth in revenues and profits during 2009 and a slew of new appointments joining the company.
Ray has previously held senior business development roles with contact centre systems integrators including Datapoint, CCT and BT Syntegra and solution providers such as Syntellect. Ray brings a wealth of experience in delivering contact centre systems and solutions. He strengthens the ProtoCall One sales team headed up by commercial director, Jason Sparks.
Ray's appointment builds further on ProtoCall One's investment in its management team as it looks to take advantage of new opportunities in the contact centre market. Recent appointments have included Mike Doyle as head of service delivery, and Rob Sherwin as head of marketing. ProtoCall One has also recently re-located to new prestigious headquarters in Burnham, Buckinghamshire.
Faraz Khan, managing director, ProtoCall One, commented:
"We welcome Ray to ProtoCall One as we embark on a new growth phase in our business. Ray brings the skills and qualities that we always demand from our team in terms of hands-on, real life experience in providing solutions for contact centre customers."
Ray Dunstan, commercial manager, ProtoCall One, commented:
"I welcome the challenge of helping to deliver continued growth for the business. ProtoCall One is a strong company with an excellent reputation. I have been aware of Protocall One's past successes and I am delighted to have become part of its highly focused sales team."
About ProtoCall One:
ProtoCall One is a leading contact centre consultancy and systems integrator specialising in multi-channel communications, workforce optimisation and decision management solutions. ProtoCall One is the UK's leading Genesys contact centre software integration player with more than forty major Genesys implementations. The company assists contact centre operators from all business sectors to improve how they connect with their customers across multiple contact channels, increase customer loyalty and revenue, reduce operating costs and improve employee satisfaction. ProtoCall One delivers its solutions via strategic partnerships with Genesys, QlikTech, Alcatel-Lucent, OpenWave and Empirix. The company supports global customers from its offices in Buckinghamshire, UK and Sydney, Australia. For more information please go to www.pc-1.co.uk
ProtoCall One sales enquiries:
Jason Sparks, Commercial Director, ProtoCall One.
Tel: +44 (0)07966 076585. Email: jsparks@pc-1.co.uk
ProtoCall One marketing enquiries:
Rob Sherwin. Head of Marketing, ProtoCall One.
Tel: +44 (0) 07765 231023. Email: rsherwin@pc-1.co.uk
ProtoCall One media enquiries:
Miles Clayton or Simon Bennett. Agility PR Limited.
Tel: +44 (0) 1992 587439. Email: miles@agilitypr.co.uk
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