22nd JUNE 2010
ProtoCall One supports contact centre IT infrastructure for PlusOne Services
ProtoCall One has won a contract to support all contact centre technology infrastructure for PlusOne Services. The contract runs for three years and involves ProtoCall One providing front line support and maintenance for PlusOne’s Genesys-based contact centre infrastructure. ProtoCall One will also support other elements of the contact centre including systems from NICE and Avaya and Extreme Networks’.
22nd June 2010
ProtoCall One, a leading contact centre consultancy and systems integrator, has won a contract to support all contact centre technology infrastructure for PlusOne Services. The contract runs for three years and involves ProtoCall One providing front line support and maintenance for PlusOne’s Genesys-based contact centre infrastructure. ProtoCall One will also support other elements of the contact centre including systems from NICE and Avaya and Extreme Networks’.
PlusOne is a third party insurance administrator based in Southend-on-Sea, Essex. Since its formation in 1994, it has grown significantly in this time and now works with a number of high profile clients. The business has invested heavily in new technology and prides itself on efficient, paperless processes to allow insurance policies to be instantly underwritten either online or over the telephone.
PlusOne was impressed with ProtoCall One’s understanding of its requirements and its ability to provide support and maintenance across all of its’ contact centre infrastructure. As part of the service, ProtoCall One also provides consultancy for PlusOne and has advised on Genesys deployment for email management as the company moves further into multi-channel communications.
Jason Sparks, commercial director, ProtoCall One, commented:
“Technology is a key driver for PlusOne. It has built its business around providing highly efficient and cost-effective insurance administration for its blue-chip client base. PlusOne chose ProtoCall One to provide a comprehensive support and maintenance solution in order to maintain and further develop their contact centre technologies.
“We will ensure that we not only support PlusOne’s existing IT infrastructure, but provide good advice to ensure that they are optimising their current systems and making the most of any future contact centre IT investments.”
<ends>
About ProtoCall One:
ProtoCall One is a leading contact centre consultancy and systems integrator specialising in multi-channel communications, workforce optimisation and decision management solutions. ProtoCall One is the UK’s leading Genesys contact centre software integration player with more than forty major Genesys implementations. The company assists contact centre operators from all business sectors to improve how they connect with their customers across multiple contact channels, increase customer loyalty and revenue, reduce operating costs and improve employee satisfaction. ProtoCall One delivers its solutions via strategic partnerships with Genesys, QlikTech, Alcatel-Lucent, OpenWave and Empirix. The company supports global customers from its offices in Buckinghamshire, UK and Sydney, Australia. For more information please go to www.pc-1.co.uk
ProtoCall One sales enquiries:
Jason Sparks, Commercial Director, ProtoCall One
ProtoCall One marketing enquiries:
Rob Sherwin. Head of Marketing, ProtoCall One
ProtoCall One media enquiries:
Miles Clayton or Simon Bennett, Agility PR Limited
< Back to News Index
