ProtoCall One launches initiative into the Business Intelligence market
- Will develop solutions for Contact Centre market based on industry's leading Hyperion business intelligence platform
- Key component of ProtoCall One's growth for 2008
LONDON - October 2007 - ProtoCall One, the UK's premier systems integration
consultancy for the contact centre industry, has announced a major marketing
initiative into the Business Intelligence (BI) market. ProtoCall One will develop
solutions for the contact centre market based on the Hyperion 9 BI platform to help
drive performance improvements and align performance metrics with business and
company goals.
ProtoCall One's drive into the BI market complements its established market with
Genesys Telecommunications developing and implementing solutions in the contact
centre market based on the Genesys Customer Interaction Management platform.
Initially ProtoCall One's new BI drive will focus on the business intelligence needs of
the contact centre industry. The company will then leverage its knowledge and
expertise to expand into wider enterprise initiatives, to deliver truly integrated
business intelligence solutions enterprise-wide. This new initiative is a key
component of ProtoCall One's growth strategy that has recently seen it expand its
geographical presence, set up a workforce optimisation practice and appoint industry
experts to spearhead the company's growth.
"We identified earlier this year that a major pain point for contact centres, and one
that I believe is holding back many from improving their overall performance, is the
lack of consistent, timely and relevant management information," commented Faraz
Khan, Business Development Director for ProtoCall One. "So bringing this sea of rich
data contact centres generate from a multitude of systems into a consistent and reliable
format, such that users can make informed, dynamic decisions, is a crucial
exercise that doesn't - contrary to popular belief - require a huge data integration
and consultancy exercise.
"Focusing on the BI arena has enabled us to provide a unique offering of a Business
Intelligence platform coupled with broad contact centre industry expertise that
companies can now benefit from. This new initiative will allow us to help enterprises
not only bring together disparate data sources into a consistent platform but also
benefit from advanced management reporting and analysis capabilities."
About Hyperion 9 BI Platform
The Hyperion 9 BI platform significantly reduces the effort and cost involved in bringing together disparate data sources into a standard, consistent platform. The web-based, user-friendly reporting, analysis and visualisation tools from Hyperion provide the real 'intelligence' to the users.
About ProtoCall One
ProtoCall One is the UK's premier systems integration consultancy for the contact centre industry. It is the leading independent advisor to the country's top telecommunications service providers, helping them develop advanced network-based solutions for large contact centres. It is also widely recognised as the 'Number One' professional services and support organisation for the industry-leading Genesys Call Centre Solutions. ProtoCall One helps organisations to identify and resolve the technical and business issues involved in integrating contact centres into mainstream business processes, with a strong focus on financial services, telecommunications, travel and public sector markets. Additional information is available at www.pc-1.co.uk or for more information, please contact:
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