PRESS RELEASE
10^th April 2008

ProtoCall One appoints Chris Rodwell to head up Business Intelligence practice

ProtoCall One, the leading Genesys contact centre solutions and consultancy provider, has announced the appointment of Chris Rodwell as head of its recently established business intelligence (BI) practice. ProtoCall One's BI practice capitalises on its experience in delivering solutions based on Genesys' Customer Interaction Management platform to focus on the BI needs of the contact centre industry.

Chris has nearly 30 years of experience working in senior sales and marketing positions across a range of IT hardware and software vendors. Prior to joining ProtoCall One, Chris was director of sales and marketing for Datawatch International, a global provider of business intelligence, enterprise reporting, data transformation and service management solutions. During Chris's six years with Datawatch, he was responsible for sales across Europe, Middle East, South Africa and Australia and achieved major customer wins including blue-chip names such as HBoS, Allied Irish Bank and the BBC.

Chris brings his extensive knowledge of business intelligence solutions and his expertise in helping customer service and contact centres to easily distribute, share and analyse information from across the enterprise, to help organisations manage their businesses more effectively.

ProtoCall One has also recently announced that it has become a member of the Oracle PartnerNetwork and will be focused on Oracle Business Intelligence Suite Enterprise Edition Plus. The BI practice recently established by ProtoCall One is a key part of the business growth strategy which has also included the addition of a new workforce optimisation (WFO) practice.

Steve Robertson, sales and marketing director, ProtoCall One, commented:

"We welcome Chris to ProtoCall One and we look forward to Chris helping our customers to understand the potential of BI. The benefits of employees having access to key business information across an enterprise and the ability to make informed decisions cannot be underestimated. BI represents a huge opportunity for ProtoCall One and we are confident that Chris will help us succeed in this area."

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About ProtoCall One
ProtoCall One provides systems integration and consultancy for the contact centre world. It has its origins in the implementation of Genesys call centre solutions, but is now extending its portfolio into new areas including Business Intelligence (BI) and workforce optimisation (WFO). For more information please go to www.pc-1.co.uk

For ProtoCall One sales and marketing enquiries, please contact:
Steve Robertson, sales and marketing director, ProtoCall One
Tel: +44 (0) 0781 569 5055, Email: srobertson@pc-1.co.uk

For ProtoCall One UK media enquiries, please contact:
Miles Clayton or Simon Bennett at Agility PR Limited
Tel: +44 (0) 1438 310 139. Email: miles@agilitypr.co.uk

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