PRESS RELEASE
15^th May 2008

ProtoCall One emphases power of business intelligence at Genesys G-Force conference

ProtoCall One, the leading Genesys contact centre solutions and consultancy provider, will be explaining the benefits for contact centres of integrating business intelligence (BI) into its Genesys solutions. G-Force is an annual series of conferences hosted by Genesys, the world's number one provider of contact centre software. This year the EMEA conference will be held in Berlin (19-21 May 2008). The conference brings together leading industry experts, solutions providers and end users in a forum to discover how to exploit the power of Genesys software.

ProtoCall One is a key sponsor of this year's G-Force, taking silver sponsorship for the first time, and will also be contributing to the event's seminar programme. The company has invited representatives from one of world's largest travel companies who will be speaking about how ProtoCall One alongside key partners built a Virtual Contact Centre (VCC) which seamlessly links its key UK contact centres with travel agency branch staff and home workers to handle peaks of incoming calls.

Integrating BI into contact centre systems helps drive performance improvements and align performance metrics with business and company goals. ProtoCall One has recently formalised its BI business practice with a track record of successful implementations designed to help contact centres achieve their BI aims and has appointed Chris Rodwell as head of BI practice. Chris will be attending G-Force and will be talking to end-users on how to capitalise on BI.

Visitors to G-Force will be able to benefit from an exclusive promotion from ProtoCall One, with the offer of free introductory BI consultancy. ProtoCall One is offering to carry out an information audit to give contact centres a starting point for assessing your organisation's approach to BI through investigating the impact information can have on the overall performance of the business, the value of the information and whether employees get the information they need to be effective in their roles.

Steve Robertson, sales and marketing director, ProtoCall-One, commented:
"G-Force offers the perfect opportunity for contact centre decision makers to consult with the best in the business and to get the latest insight on Genesys. It is also a chance to hear from and learn how end-users have really pushed the boundaries in terms of their approach to contact centres. With our new BI business practice, we want to talk to decision makers who are investigating the potential of incorporating BI into their organisations."

-ends-

About ProtoCall One
ProtoCall One provides systems integration and consultancy for the contact centre world. It has its origins in the implementation of Genesys call centre solutions, but is now extending its portfolio into new areas including Business Intelligence (BI) and Workforce Optimisation (WFO). For more information please go to www.pc-1.co.uk

For ProtoCall One sales and marketing enquiries, please contact:
Steve Robertson, sales and marketing director, ProtoCall One
Tel: +44 (0) 0781 569 5055, Email: srobertson@pc-1.co.uk

For ProtoCall One UK media enquiries, please contact:
Miles Clayton or Simon Bennett at Agility PR Limited
Tel: +44 (0) 1438 310 139. Email: miles@agilitypr.co.uk

<< Back