PRESS RELEASE
29^th July 2008

ProtoCall One signs partnership agreement with QlikTech

ProtoCall One, a leading contact centre solutions and consultancy provider, has signed a partnership agreement with the world's fastest-growing Business Intelligence (BI) software vendor1 QlikTech, to re-sell their QlikView software which has rapidly gained market acceptance as an intuitive, quick deployment BI offering.

Through working with QlikTech, ProtoCall One now offers a wide range of Performance Management solutions for contact centres, with vendors including Oracle and Informiam from Genesys. ProtoCall One has recently formalised its dedicated Business Intelligence (BI) practice with the appointment of Chris Rodwell, who was previously director of sales and marketing for BI provider Datawatch International. The new BI practice offers consultancy and packaged solutions designed specifically to help contact centres improve performance by better harnessing the vast amount of information available.

QlikView has 8,500 customers worldwide and is designed to work similar to how the human mind works through making associations by connecting data from many sources in a few clicks. It has patented in-memory association technology which brings fast results and better decision making for a wide range of customers and industries.

Rodwell states that the success of vendors such as QlikTech proves there is a sizeable market for sector-focused solution providers such as ProtoCall One to capitalise on, meeting the demand for intuitive BI solutions with rapid deployment that deliver accurate business performance information. The global market for BI grew by 12% in 2007 to reach nearly £3.5 billion¹.

Chris Rodwell, practice head - business intelligence, ProtoCall One, commented:
"Contact centre managers are telling us loud and clear that they want to kick start BI, they have specific needs for information, but they don't want to wait. We are confident that with solutions such as QlikView, we can really help contact centres to identify their information requirements, examine their existing data flows and assess their suitability, and to quickly get metrics dashboards established."

Andy Honess, UK managing director, QlikTech, commented:
"We're very pleased to be part of ProtoCall One's dedicated Business Intelligence practice. Our own experience in this sector tells us that contact centres demand a high level of micromanagement to optimise their vital business processes both internally and for their clients. QlikView is uniquely positioned to being able to see, drill-down, analyse and act on customer and call data to great impact.

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Notes to editors
1     Source: IDC

About ProtoCall One
ProtoCall One provides systems integration and consultancy for the contact centre world. The company has its origins in the implementation of Genesys call centre solutions with Genesys regarded as the most effective core interaction management platform. ProtoCall One consultants have extensive knowledge and experience in planning, scoping and implementing Genesys contact centre solutions and also in providing extensive professional services support. ProtoCall One has now established two core business practices - Business Intelligence (BI) and Workforce Optimisation (WFO) to enable contact centres to incorporate these exciting areas into their operations. For more information please go to www.pc-1.co.uk

About QlikTech
QlikTech's flagship product, QlikView, simplifies analysis for everyone. QlikView works the way your mind works - making associations by connecting data from many sources in a few clicks. This patented in-memory association technology brings fast results and better decision making to a wide range of customers and industries. QlikView is intuitive to learn, simple to modify and can be deployed in less than a week.

Named the world's fastest-growing Business Intelligence software vendor by IDC, QlikTech has approximately 8,500 customers in 86 countries and more than 500 partners worldwide. QlikTech was founded in Lund, Sweden and is headquartered in Radnor, PA (USA) with direct operations throughout Europe and the Americas. QlikTech offers a fully functional, free trial of QlikView and a 30-day money-back guarantee. For more information, please visit www.qlikview.com

For ProtoCall One sales and marketing enquiries, please contact:
Faraz Khan, business development director, ProtoCall One
Tel: +44 (0) 788 078 1824, Email: fkhan@pc-1.co.uk

For ProtoCall One UK media enquiries, please contact:
Miles Clayton or Simon Bennett at Agility PR Limited
Tel: +44 (0) 1992 586190, Email: miles@agilitypr.co.uk

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