Our management team and solution designers have held operational and management roles within contact centres. That means we understand your environment and have the skills needed to make sure new technology is implemented well and delivers value fast.
We’ll work with you not just to implement technology, but to enhance your operation. We’ll identify opportunities for process improvement and take every opportunity to streamline your operation or improve the customer experience you deliver.
Provident Financial Services
PC-1 has enabled non-standard lending business, Provident Financial Services to introduce digital channels, improve forecasting and workforce management, and establish flexible working across its contact centre estate. This has been achieved through the intelligent deployment of Genesys technology, informed by PC-1’s in-depth operational experience. Digital transformation, along with improved efficiency and flexibility, has contributed to a significant reduction in contact centre costs and improved standards of customer service.
“PC-1 brings enormous value by helping assess, design, deliver and support our projects – ensuring they go to plan without any hiccups.”
Wasim Altaf, IT Voice Analyst, Provident Financial Management Services