Our History

ProtoCall One was incorporated in October 2003. A core management team of highly experienced individuals have and continue to oversee the growth and development of the company and each part of the team contributes as experts in their own fields as they “walk the talk”.

The company originally focused on providing systems integration and technical consultancy services for Genesys contact centre solutions for the enterprise market. Being expert, small and agile ProtoCall One developed an enviable reputation in the Genesys contact centre space delivering both local and global solutions with a great deal of configuration and customisation effort.

ProtoCall One quickly became the ‘go to’ team that worked as the primary delivery partner on mission-critical contact centre projects for the likes of Centrica, TUI Group and the Department of Work & Pensions. ProtoCall One expanded it services by providing a dedicated support helpdesk for resolving solution platform incidents. Providing 24x7 support.

Being in a unique position of having the strongest partner Genesys-software capabilities in the UK we went on to develop G-Cloud™, the UK's first Genesys software based hosted contact centre service.

As the market has developed so has ProtoCall One, as we change to meet the growing demands of innovation and digital technology in this demanding space. We have over the last 6 years expanded the platforms we work with for enterprise and mid-market contact centres focusing on the best of breed solutions in the Gartner Magic Quadrant with Cisco and Genesys and developed ecosystem partners and point solutions that can best fit the needs of our clients across the full multi-channel and Omni-channel contact centre in the sectors we operate in. We can provide solutions from single or multiple vendors depending on requirements.

In July 2015 we rebranded to PC-1, Walk the Talk, as a reflection of the changes we are going through to meet the ever changing needs of our customers and the market place.

We are recognised for our expertise and innovation in customer engagement and contact centre technology and are a 'safe pair of hands' for our customers who trust us to help improve and develop their contact centre operations and customer experience programmes.

key milestones
blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

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YOUTUBE VIDEOS

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

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Digital Customer Service - The Future Today

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Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...