Our History

ProtoCall One was incorporated in October 2003. A core management team of highly experienced individuals have and continue to oversee the growth and development of the company and each part of the team contributes as experts in their own fields as they “walk the talk”.

The company originally focused on providing systems integration and technical consultancy services for Genesys contact centre solutions for the enterprise market. Being expert, small and agile ProtoCall One developed an enviable reputation in the Genesys contact centre space delivering both local and global solutions with a great deal of configuration and customisation effort.

ProtoCall One quickly became the ‘go to’ team that worked as the primary delivery partner on mission-critical contact centre projects for the likes of Centrica, TUI Group and the Department of Work & Pensions. ProtoCall One expanded it services by providing a dedicated support helpdesk for resolving solution platform incidents. Providing 24x7 support.

Being in a unique position of having the strongest partner Genesys-software capabilities in the UK we went on to develop G-Cloud™, the UK's first Genesys software based hosted contact centre service.

As the market has developed so has ProtoCall One, as we change to meet the growing demands of innovation and digital technology in this demanding space. We have over the last 6 years expanded the platforms we work with for enterprise and mid-market contact centres focusing on the best of breed solutions in the Gartner Magic Quadrant with Cisco and Genesys and developed ecosystem partners and point solutions that can best fit the needs of our clients across the full multi-channel and Omni-channel contact centre in the sectors we operate in. We can provide solutions from single or multiple vendors depending on requirements.

In July 2015 we rebranded to PC-1, Walk the Talk, as a reflection of the changes we are going through to meet the ever changing needs of our customers and the market place.

We are recognised for our expertise and innovation in customer engagement and contact centre technology and are a 'safe pair of hands' for our customers who trust us to help improve and develop their contact centre operations and customer experience programmes.

key milestones
blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

PC-1 Supports MOAT 50:50 Charity in the big freeze

PC-1 Sales Director, Jason Sparks spent a very cold night sleeping out in a cardboard box on the 20th January in support of MOATS charity fund raising for the homeless. Moat Housing Association has challenged itself to raise £50K in its 50 year of operation for the homeless and organised the sleepout to let people experience what it is like to sleep rough in teh cold and raise awareness. Jason has raised over £700 to date from PC-1.

Total Economic Impact Report

The Total Economic Impact of the Genesys Omnichannel Engagement Centre Solution. A Multi-Company Cost Savings and Business Value Analysis for Enterprises. Enterprise customers are driving 158% ROI with a 12.8 month payback. Get the Forrester Study and learn how to evaluate the financial impact of your omnichannel engagement center investment.

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YOUTUBE VIDEOS

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...