Our Sectors

Banking & Finance

Banking & Finance

Customers want to research, purchase and manage increasingly complex services on demand using digital solutions including self service and mobile devices anytime, anywhere. New entrants in the market without the physical footprint are setting the benchmark for others to follow, and making the environment even more competitive. You have to secure customer loyalty through quality of service, differentiate products and pricing, drive operational efficiency in the business and contact centre and manage the whole compliance and regulatory environment. We look beyond the constraints and help our customers build better processes and customer experience models. Our Clients include:

Provident Financial Services
Lloyds Asset Finance
PlusOne Services
Charities & Public Sector

Charities & Public Sector

We work with charities and know how hard they work to communicate to their donors and make it easy for them to support the charity, whilst delivering exceptional services to the people they are trying to help and keeping costs to a minimum. We also help both local and central government to be more accessible to citizens through the “digital by default” strategy delivering a responsive and effective service through the channels the public now want to use. In all case you have to do more with less and work hard to meet public expectations. Our Clients include:

NSPCC
Metropolitan Police Service
Suffolk County Council
Gaming, Leisure & Travel

Gaming, Leisure & Travel

There is ever increasing competition and customer choice in a world where service counts, we know exceptional service leads to loyal customers and one bad experience not dealt with on social media can have huge impacts on the brand. Volumes are often seasonal, you need to flex your business with demand, you need customer engagement technology that works the way you want it to and that enables you to innovate and differentiate your offering. We help deliver customers service and experiences that drive sales, retention and growth. Our clients include:

Leisure Link Group
Betfair
TUI Travel plc (Thompson Holidays)
Manufacturing

Manufacturing

Many manufacturing business have large service operations, whether they are dealing direct with customers on parts and servicing or through a channel and partners they have to deliver a brand consistent experience that is second to none. You have to have a service that lives up to your products and your brand, prioritise your incoming requirements and types and service with the right skilled employees leveraging the knowledge and expertise of the whole enterprise. Consistently measuring and monitoring performance. Customers we help are:

Flextronics
Dow Corning Ltd.
Inchcape plc
Services

Services

In the services industry with the knowledge economy companies are often offering a diverse and differentiating services portfolio and throughout you have to provide exceptional services during the customer journey no matter how your customers contact you. Services by its nature has to be a personalised services that treats you as if your its only customer, with consistent, repeatable work processes that continually enhance the service delivery and grows sustainable revenue. Customers we work with include:

Serco Group plc
Technology & Telecommunications

Technology & Telecommunications

You can’t have failed to notice the new digital imperative and the “internet of things”. Competition is now just a click away. It is easier to swap providers than ever before and regulators are making it easier still. Margins are tight and customer retention is critical to the revenue growth of your business. You have to deliver personalised superior experiences and bring customer data together for faster, more-accurate interactions across platforms and departments. We help our customers respond to changing customer and market demands, embrace self-service to reduce costs with expensive employees and engineers and improve customer service on more complex issues. Customers include:

Eircom
BT
Hinduja Global Solutions
Utilities

Utilities

Utilities are being forced to be more competitive, increasing competition is coming in every utility sector and customer service is now something that has to be delivered. In fact it’s a regulatory requirement. With huge amounts of data and legacy systems the established business need to respond to the newcomers who have embraced digital transformation technologies to deliver exceptional customer service. New players are fighting hard to build the infrastructure to cope with the growth they are creating and need agility and scalability. All will have to deal with large volumes of data and analytics. We help our clients with a range of operational challenges and our customers include:

Centrica plc
Northumbrian Water
blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

PC-1 Supports MOAT 50:50 Charity in the big freeze

PC-1 Sales Director, Jason Sparks spent a very cold night sleeping out in a cardboard box on the 20th January in support of MOATS charity fund raising for the homeless. Moat Housing Association has challenged itself to raise £50K in its 50 year of operation for the homeless and organised the sleepout to let people experience what it is like to sleep rough in teh cold and raise awareness. Jason has raised over £700 to date from PC-1.

Total Economic Impact Report

The Total Economic Impact of the Genesys Omnichannel Engagement Centre Solution. A Multi-Company Cost Savings and Business Value Analysis for Enterprises. Enterprise customers are driving 158% ROI with a 12.8 month payback. Get the Forrester Study and learn how to evaluate the financial impact of your omnichannel engagement center investment.

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