Contact Centre Services
ProtoCall One provides a range of services to help your contact centre operation perform more efficiently.
Applications Development –aligning your business processes can help improve productivity.
Consulting - We can show you how to deliver excellent customer service through a variety of means including optimisation, multi-channel communications and social media to achieve significant ROI.
Managed Services – We can manage some or all of the administration of your IT infrastructure, reducing capital outlay and business risk.
Network and Infrastructure Services – Reduce costs and improve your service levels with our comprehensive expertise, from complete outsourcing to specific managed services.
Support - A combination of technical expertise, robust processes and adherence to SLAs, plus world-class service for our customers provides a full support package.
Systems Integration – integrate systems across the enterprise to improve the way you communicate with your customers and how you deploy your agents.
Training – We can provide a comprehensive training package for your operations managers, resource planners, administrators and other stakeholders using a customised approach.
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