ProtoCall One Solution Partners
One of the main factors behind our success is a strong and diverse partner network. Our solution partner network allows us to broaden our capabilities and geographical reach, such that we can deliver solutions to address a wide range of operational challenges, and ensure our customers utilise the solutions to their full potential.
Alcatel-Lucent is the trusted partner of service providers, enterprises and governments worldwide, providing solutions to deliver voice, data and video communication services to end-users. A leader in fixed, mobile and converged broadband networking, IP technologies, applications and services, Alcatel-Lucent leverages the unrivalled technical and scientific expertise of Bell Labs, one of the largest innovation powerhouses in the communications industry.
Empirix helps organizations worldwide to accelerate the development, deployment and profitable operations of new IP communications by validating the quality of user experience and overall performance of complex networks and applications.
Genesys, a subsidiary of Alcatel-Lucent, is the number 1 provider of contact centre software and provides the leading open standards voice platform. Genesys enables companies to deliver superior contact centre service. The Genesys Customer Interaction Management suite captures, routes, reports, and analyses voice, email, and other communications to ensure that customers are quickly connected to the best available resource - the first time.
Open Wave is a developer and supplier of leading edge workforce management software solutions for workload forecasting, roster scheduling and management. Globally, leading organisations are using Open Wave software to optimise the performance of their contact centres and back office operations
QlikView allows users to see and know their businesses in new ways and interactively explore data without limits. With QlikView, users can engage their data with blazing speed, resulting in more informed, proactive decisions. And unlike traditional Business Intelligence, QlikView delivers immediate value with payback measured in days or weeks rather than months, years, or not at all.
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