Powerful Partners

We have long standing partnerships with the big names in customer engagement technology.

As a Genesys Partner we’ve implemented more than 50 complex contact centre solutions and currently work with around a quarter of the Genesys UK client base. As a Cisco Contact Centre Authorised Technology Provider since 2013, we’re expert in both the Unified and Packaged Contact Centre Enterprise solutions. In addition we’ve partnered with a wide range of specialist providers of leading edge customer engagement functionality including Calabrio, eGain, SpeechStorm, Zoom, Acqueon and others..

Genesys Cloud Solution

We work constantly with our partners to enhance their technologies and deliver innovation for our clients. In 2011 we created the UK’s first fully hosted contact centre service built on the Genesys platform, a solution that, today, is implemented across major UK retail brands.

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

latest tweets

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...