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Systems Integration & Application Development

Systems integration and bespoke application development cover the elements of a project implementation that cannot be realised by product configuration or customisation alone. The need for systems integration derives from a requirement to treat otherwise stand-alone components as a homogenous entity. This brings many benefits to an organisation, one of the greatest being the automation of regular business processes, such as order fulfilment. And, as contact centre systems often need to be integrated to other systems across the enterprise, a holistic approach provides significant benefits.

Specialisations in Systems Integration and Application Development:

• Embedding call centre functionality into desktop business applications
• Access to customer profile database to make routing decisions
• Bespoke agent Softphone development
• Desktop and backend integration to CRM and ERP systems integration
  between call centre systems

Protocall One´s skilful consultants can tie together disparate systems or develop bespoke agent productivity tools to identify and capture system requirements, and provide detailed designs of the end functionality by selecting and employing the most appropriate solutions to ensure rapid development and implementation.