When it comes to vendors we have lots of friends but no favourites. We’ll draw upon single or multiple technology providers – both of leading platforms and point solutions – to build a fully integrated solution that fits your needs perfectly. And we’ll deliver that solution via the cloud, on premise or a hybrid of the two.
We support the power of the cloud to reduce the need for upfront technology purchase and to lower the overall price of technology ownership. We have partnered with organisations that allow us to deliver public, private and hybrid cloud solutions.
Leading UK charity, NSPCC operates a helpline that’s manned by 1,400 volunteers across 20 sites to provide vital protection and support to millions of children vulnerable to abuse and neglect. In 2009 PC-1 managed the implementation of a new contact centre platform – one with a twist. Because confidentiality and caller anonymity are vital to NSPCC’s work, PC-1 developed a bespoke solution, based on the Genesys Customer Interaction Platform, that protected caller identity. NSPCC was able raise its service levels and increase its conversations by 50%. Six years on, we’re working with NSPCC on the next stage of its evolution, planning a contact centre in the cloud that will maintain absolute security and confidentiality and significantly reduce NSPCC’s total cost of ownership.
“PC-1 has helped fine tune technology to fit our business. Our aim is to support and help children – this technology is helping us to do it.”
Phil Read, Chief Information Officer, NSPCC