Technology Independence


When it comes to vendors we have lots of friends but no favourites. We’ll draw upon single or multiple technology providers – both of leading platforms and point solutions – to build a fully integrated solution that fits your needs perfectly. And we’ll deliver that solution via the cloud, on premise or a hybrid of the two.

We support the power of the cloud to reduce the need for upfront technology purchase and to lower the overall price of technology ownership. We have partnered with organisations that allow us to deliver public, private and hybrid cloud solutions.

NSPCC

Leading UK charity, NSPCC operates a helpline that’s manned by 1,400 volunteers across 20 sites to provide vital protection and support to millions of children vulnerable to abuse and neglect. In 2009 PC-1 managed the implementation of a new contact centre platform – one with a twist. Because confidentiality and caller anonymity are vital to NSPCC’s work, PC-1 developed a bespoke solution, based on the Genesys Customer Interaction Platform, that protected caller identity. NSPCC was able raise its service levels and increase its conversations by 50%. Six years on, we’re working with NSPCC on the next stage of its evolution, planning a contact centre in the cloud that will maintain absolute security and confidentiality and significantly reduce NSPCC’s total cost of ownership.

“PC-1 has helped fine tune technology to fit our business. Our aim is to support and help children – this technology is helping us to do it.”

Phil Read, Chief Information Officer, NSPCC

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blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

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YOUTUBE VIDEOS

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