ProtoCall One - innovative contact centre solutions
G-Cloud™ - Genesys contact centre software for the mid-market enterprise Read more...
 Get the most from your people by optimising your Workforce Management...    Read more
 Drive your contact centre performance to new heights...    Read more
 The time is right to improve your customer's experience...    Read more
 We can help to make your contact centre award winning...    Read more
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Improving Contact Centre efficiency

Need an easy way to grow your contact centre fast?
Use your time and resources on understanding your customers and driving your business with quality campaigns and services guaranteeing success. G-Cloud™, the UK's first and only Genesys-based Software as a Service, brings you the power of the world's leading contact centre software on a pay-per-use model - with all of the cloud benefits.

Want more from your existing Genesys platform?
Ask us how our global experience in over fifty Genesys implementations, Managed Services capability, and complex Systems Integration project skills can help to increase your business efficiency via improved customer communication, workforce effectiveness and customer loyalty - and reduced operational costs.

 
News & Events
21st Century Business Opportunities for Contact Centre Operators 20th June 2012,
Genesys European Headquarters, Frimley, Surrey

Save the date for a stimulating seminar with Claudia Hathway, editor at Call Centre Focus,...

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Nottingham City Homes & London Midland support fund raising for Dallaglio Flintoff 2012 Cycle Slam 10th May 2012,

Paul Weald, strategy director at ProtoCall One, the leading Genesys contact centre solutions and...

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ProtoCall One opens Genesys Software as a Service ‘cloud simulation’ demonstration facility 20th February 2012,

ProtoCall One, the contact centre solutions and services innovator and Genesys specialist, has...

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Free report - The future is the 21st Century Social Customer! 15th February 2012,

Is your customer service operation ready for the rise of the social customer, and can it react to...

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See the Future...
Ask us how our innovative Contact Centre SaaS improves performance, reduces cost and more...
 
Our Clients
NSPCC ChildLine  more Serco  more Dow Corning  more Metropolitan Police  more
Plus One Services  more Centrica  more Open University  more Inchcape  more
Royal Borough of Windsor & Maidenhead  more Arsenal  more Leisure Link Group  more BT  more
Job Centre Plus  more Ford Finance  more Lloyd's Asset Finance  more Department for Work and Pensions  more
Flextronics  more NCH  more
 
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