Vision, Mission & Values

Our Vision, Mission and Values are an important part of the culture of the organisation and what we deliver for our customers, partners and suppliers. All of our staff look to create a positive and lasting customer experience through our:


Enable businesses to better serve their customers through any channel, anytime, anywhere via any device.


To deliver and manage market leading customer engagement solutions that help businesses deliver exceptional customer experience by:

To be recognised as the leading solution provider for customer engagement in enterprises and the mid-market.


Ethical, Demonstrate integrity in the way we conduct business and treat each other in our multi-cultural society

Professional, we keep our promises and maintain the highest standards

Friendly & Approachable, Promoting effective teamwork and open communication

Technically Expert, be knowledgeable and expert in the solutions we deploy

Dynamic & Innovative, innovate with speed and commitment in line with emerging customer needs

Effective Communicators, Speaking in plain English to help our customers with complex technology

Customer Centric, put our customers and their customers at the heart of our business

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

latest tweets

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...