If you’re looking to make a step-change in customer engagement capability, or if your current infrastructure is at the end of its useful life, trust us to deliver a fully integrated solution, founded on world-leading technology platforms and matched to your change agenda.
If you have a specific issue you want to address; need to access a new area of functionality, break into a new channel or extend your operational capability, we’ll deliver a leading edge point solution and ensure its seamless integration with your current infrastructure.
We offer new ways to access technology and reduce your total cost of ownership. As the world moves towards the cloud, we offer public and private cloud options that allow you to pay only for the technology you use and avoid upfront investment. We can also combine on premise and cloud delivery in hybrid solutions.
Based on our experience in the frontline of customer engagement – our management team has more than 50 man-year’s experience running customer operations – we offer expert guidance on every aspect of operational performance and evolution.
Managed services and support
Whatever solution you take from us we’ll provide appropriate post-implementation support delivered remotely from our offices in the UK and India or on your premises; during business hours or 24x7. We not only maintain the solution, we respond quickly to demands for new functionality or additional scale.