What We Do

 

We design, deliver, implement and support technology-enabled solutions that keep our clients at the forefront of customer engagement. We’ll start by understanding your business ambitions, the demands of your industry and the expectations of your customers. We’ll then specify your technology solution and build a business case for investment based on the benefits it will deliver.

With exceptional technology matched by operational experience and business focus, we’ll help you address the big challenges including:

shift to
digital
reduce your total cost of ownership and pay only for the technology you use with public and private cloud solutions
move to the cloud Get the most out of your existing technology infrastructure and improve operational performance with an exhaustive review and tactical
application of analytics evaluate the potential for your business and try before you buy
search for
value
understand the ROI potential of your technology investment by matching it to a carefully planned customer engagement strategy
legacy issue get the most out of your existing technology infrastructure and improve operational performance with an exhaustive review and tactical investment

Transformation

If you’re looking to make a step-change in customer engagement capability, or if your current infrastructure is at the end of its useful life, trust us to deliver a fully integrated solution, founded on world-leading technology platforms and matched to your change agenda.

Point solutions

If you have a specific issue you want to address; need to access a new area of functionality, break into a new channel or extend your operational capability, we’ll deliver a leading edge point solution and ensure its seamless integration with your current infrastructure.

Deployment options

We offer new ways to access technology and reduce your total cost of ownership. As the world moves towards the cloud, we offer public and private cloud options that allow you to pay only for the technology you use and avoid upfront investment. We can also combine on premise and cloud delivery in hybrid solutions.

Operational consultancy

Based on our experience in the frontline of customer engagement – our management team has more than 50 man-year’s experience running customer operations – we offer expert guidance on every aspect of operational performance and evolution.

Managed services and support

Whatever solution you take from us we’ll provide appropriate post-implementation support delivered remotely from our offices in the UK and India or on your premises; during business hours or 24x7. We not only maintain the solution, we respond quickly to demands for new functionality or additional scale.

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

News Release: Technology on Tap for Northumbrian Water

Northumbrian Water – already one of Ofwat’s top three for customer satisfaction – plans to set the standard for service excellence in the UK water industry with ‘joined up’ services across voice, online and social channels. Excellence will be unlocked by a private cloud hosted multi-vendor technology solution from PC-1, which will integrate all of Northumbrian Water’s communications channels. Customers will be able to channel-hop at their convenience to get information that’s always consistent, accurate and absolutely up to date.

PC-1 Supports MOAT 50:50 Charity in the big freeze

PC-1 Sales Director, Jason Sparks spent a very cold night sleeping out in a cardboard box on the 20th January in support of MOATS charity fund raising for the homeless. Moat Housing Association has challenged itself to raise £50K in its 50 year of operation for the homeless and organised the sleepout to let people experience what it is like to sleep rough in teh cold and raise awareness. Jason has raised over £700 to date from PC-1.

Total Economic Impact Report

The Total Economic Impact of the Genesys Omnichannel Engagement Centre Solution. A Multi-Company Cost Savings and Business Value Analysis for Enterprises. Enterprise customers are driving 158% ROI with a 12.8 month payback. Get the Forrester Study and learn how to evaluate the financial impact of your omnichannel engagement center investment.

latest tweets
YOUTUBE VIDEOS

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...