What We Do


We design, deliver, implement and support technology-enabled solutions that keep our clients at the forefront of customer engagement. We’ll start by understanding your business ambitions, the demands of your industry and the expectations of your customers. We’ll then specify your technology solution and build a business case for investment based on the benefits it will deliver.

With exceptional technology matched by operational experience and business focus, we’ll help you address the big challenges including:

shift to
reduce your total cost of ownership and pay only for the technology you use with public and private cloud solutions
move to the cloud Get the most out of your existing technology infrastructure and improve operational performance with an exhaustive review and tactical
application of analytics evaluate the potential for your business and try before you buy
search for
understand the ROI potential of your technology investment by matching it to a carefully planned customer engagement strategy
legacy issue get the most out of your existing technology infrastructure and improve operational performance with an exhaustive review and tactical investment


If you’re looking to make a step-change in customer engagement capability, or if your current infrastructure is at the end of its useful life, trust us to deliver a fully integrated solution, founded on world-leading technology platforms and matched to your change agenda.

Point solutions

If you have a specific issue you want to address; need to access a new area of functionality, break into a new channel or extend your operational capability, we’ll deliver a leading edge point solution and ensure its seamless integration with your current infrastructure.

Deployment options

We offer new ways to access technology and reduce your total cost of ownership. As the world moves towards the cloud, we offer public and private cloud options that allow you to pay only for the technology you use and avoid upfront investment. We can also combine on premise and cloud delivery in hybrid solutions.

Operational consultancy

Based on our experience in the frontline of customer engagement – our management team has more than 50 man-year’s experience running customer operations – we offer expert guidance on every aspect of operational performance and evolution.

Managed services and support

Whatever solution you take from us we’ll provide appropriate post-implementation support delivered remotely from our offices in the UK and India or on your premises; during business hours or 24x7. We not only maintain the solution, we respond quickly to demands for new functionality or additional scale.

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

latest tweets

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Retail Innovation from Cisco - are you ready for the next wave?

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