What ProtoCall One does
 

ProtoCall One specialises in Multi-channel Communications, Workforce Optimisation and Decision Management and Analytics solutions enabling contact centre operators to deliver excellence in customer service. We assist contact centre operators from all business sectors to improve how they connect with their customers across multiple contact channels, increase customer loyalty and revenue, reduce operating costs and improve employee satisfaction. And, we are the UK’s leading Genesys systems integrator with more than forty major implementations 

ProtoCall One has unrivalled Genesys product knowledge and expertise, in fact we are widely recognised as one of the most experienced Genesys consultancy & support organisation globally. Our Consultants are not just Genesys specialists, they have experience of deploying and integrating Genesys solutions against a diverse range of telephony infrastructures and customer management technologies. We offer a range of operational, and best practice, training solutions that help you get the most from your Genesys investment, enabling you to tap into your contact centre's full potential.

So, whether you want best practice consultancy services to integrate your existing Genesys software into your contact centre environment, 24x7x365 operational support, or expertise to help you implement, manage and optimise your Genesys-based contact centre estate, ProtoCall One should be your first port of call.

Solution Streams

Multi-channel Communications
Combining all available customer communications media: email, fax, SMS, voice and web chat. 
Workforce Optimisation
Enhancing contact centre performance and customer experience.
Decision Management and Analytics
 Delivering management information and powerful insight into business data.

Services


Consulting
Good consultancy is founded on experience. Our consultants haven´t learnt their trade in the classroom but from working with many customers over many years.
Support
Delivering class-leading support is a mixture of good technical expertise, robust processes and solid support systems.
Systems Integration & Application Development
Systems integration and bespoke application development cover the elements of a project implementation that cannot be realised by product configuration or customisation alone.
Testing and Monitoring
A new ‘find, diagnose and fix’ service from our partner Empirix reduces the cost and risk of implementing new or upgrading existing contact centres.
Training
End-user training forms an integral part in the success of any solution or strategy deployment.

 

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