Who We Are

For more than 12 years we’ve delivered technology-enabled solutions that keep our clients at the forefront of customer engagement. Whether they’re adopting digital channels, scaling for growth or setting out on the journey to cloud, we help them make and implement technology choices that maximise operational efficiency, enhance customer experience and improve business performance.

We have award-winning partnerships with Genesys and Cisco Contact Centre, a broad portfolio of leading edge point solutions, and the expertise to integrate and make them sing. So, when it comes to technology, we can certainly walk the talk. And when it comes to your business, we can absolutely deliver. Our technology expertise is underpinned by over 50 man-years of hands-on experience in contact centres across industry and the public sector; in the mid-market and the enterprise. As a result, we know how to design, deliver, implement and support solutions that will accelerate your customer engagement ambitions. Eight things set us apart:

Customer focus

The mission critical interface between organisations and their customers is our proven area of expertise.

Digital Transformation

We help you understand which digital technology is right for your customer engagement strategy and then transform your contact centre environment.

Business orientation

Trust us to deliver a solution that realises your ambitions, overcomes your constraints and improves your ability to engage profitably with customers.

Operational experience

Our team members have led customer management operations; they understand your challenges and ambitions.

Entrepreneurial attitude

We make decisions quickly, act decisively, stay close to our clients and set ambitious targets for their ROI.

Technology independence

We draw upon single or multiple technology providers to build fully integrated solutions that fits client needs perfectly.

Cloud commitment

We anticipated the transformational effect of cloud computing and have been delivering cloud based solutions since 2011.

Powerful partners

We’ve built longstanding partnership with the big names in customer engagement technology.

blog posts

Gordon Rimmer

Where Does Your Business Stand In The Evolution Of Contact Centre Technology?

Contact centre technology is not a new innovation in the world of business and many of the methods and working practices that were introduced in the 1980s can still be found in a great number of current workplaces in the UK, and around the world. It would be wrong to say that the contact centre […]

Gordon Rimmer

Tomorrows Contact Centre – Survey Results

Contact centre managers are facing the same challenges today that they always have, from budget constraints and systems limitations to staffing and customer retention. What is changing, however, is how they respond to those challenges. Controlling costs used to be the prime issue. But today, the customer takes centre-stage, and contact centre managers consistently assert […]

latest news

Genesys UK and Ireland Partner of the Year 2017

PC-1, recently acquired by Connect Managed Services, has won the prestigious ‘Partner of the Year’ award from Genesys, the global leader in omnichannel customer experience and contact centre solutions. The award recognises PC-I for demonstrating business excellence and achieving customer satisfaction in delivering its solutions in the UK and Ireland. PC-1 was selected for its deep industry and technology expertise, and its ability to help joint customers realise improved performance.

latest tweets

PC-1 & Semafone Partners to deliver PCI Compliance for Contact Centres

Take a look at how Semafone's PCI Compliant Software works to deliver secure payment processing for contact centres. PC-1 partners ...

Digital Customer Service - The Future Today

The future of Customer Service and Digital Transformation together with the impact of AI and ChatBots may feel overwhelming this ...

Retail Innovation from Cisco - are you ready for the next wave?

It is an ever changing world and new technology is leading to the ability to change the customer experience for ...